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Job Details


Customer Service Rep

Technology

Customer Support Administrator

No

Canovanas, Puerto Rico, United States

Eaton’s EPG LAC Latin AmericaCaribbean Division division is currently seeking a Customer Service Rep.

What you’ll do:

PRIMARY FUNCTION:

Analyze, interpret and schedule customer forecast requirements, coordinate priorities of sales orders and keep track of performance to insure 100% on – time delivery of product to the customer. Maintain an effective communication system with customers for the solution of problems and requirements.

ESSENTIAL FUNCTIONS:

A. Receive and assess drop-shipment orders for clean-up and creation in SAP, as applicable.

B. Assure proper order entry and send orders’ acknowledgment to Clients.

C. Daily keep track of order performance, indicating shipping detractors and updates clients as needed.

D. Maintain customer service performance measurement (on time delivery / forecast performance, claims, invoicing, etc.).

E. Receive sales representative service calls and/or emails to align priorities and to provide status.

F. Interface with materials planning, sales representatives, order center and material sending sites.

G. Sends invoices to Clients.

H. Be proactive in identifying customer requirement problems.

I. Maintain professional, effective communication channels with internal/external customers (electronically, memo, verbal).

J. Perform other duties as required.

Qualifications:

EDUCATIONAL AND/OR EXPERIENCE:

  • Associate Degree is required. Concentration in business, purchasing, or related field preferred.
  • APICS certification are preferred.
  • 1-3 years experience in supply chain function is preferred.

SPECIALIZED KNOWLEDGE:

  • A broad understanding of supply chain principles and the ability to interpret and communicate complex specifications and instructions.
  • Exceptional communication and interpersonal skills with good negotiating skills.
  • An understanding of personal computers with a proficient knowledge of Microsoft Office. Knowledge in SAP is preferred.

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We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.