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Job Details

Enovia Support Specialist


Customer Support Specialist


Houston, Texas, United States

Eaton’s Information Technology division is seeking an Enovia Specialist to join our team. This position will be based in Raleigh, NC; Beachwood, OH; Moon TWP, PA; Menomonee Falls, WI, Houston, TX or Galesburg, MI. The position is eligible for a hybrid work setup.

The expected annual salary range for this role is $105,000 - $154,000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

The primary function of this position is to provide site support, support lifecycle management, and ensure compliance with all of Eaton's policies and procedures with no supervision. An Enovia specialist is responsible for managing the resolution of application and system issues that arise across business. It seeks candidates with both business skills and technical IT knowledge and demands an ability to manage multiple high-level tasks under pressure. Enovia specialist need to respond to technical problems that occur abruptly and require immediate solutions. Knowing this, the following duties and responsibilities are included:

• The candidate should have the ability to troubleshoot issues related to various Enovia modules/centrals for users located across the world.

• Provide day-to-day support, predominantly High to Critical complexity incidents, that are disrupting normal business operations on time, to ensure timely, reliable, cost-effective service to Eaton employees and customers.

• Prioritizes incidents to ensure high-impact and urgent tickets are worked on priority and takes leadership to ensure no customer impact.

• Works closely with other IT support groups and impacted customers for effective resolution and testing of fixes for production support issues and build rapport with concerned stakeholders. Responds to and resolve technical questions and service requests (high complexity) from the User Community.

• He / She should show the ability to handle customers independently and possess strong verbal and communication skills. Performs preventative maintenance identifies areas where improvements can be made to prevent future production problems and implements the solution before the problem occurs.

• Actively contribute to problem management.

• Participate in CRP testing and training users for key projects.

• Should be well versed with Enovia PDM/PLM Application Role definition, attributes, routes, general PLM operations, Enovia file collaboration server concepts, etc.


Required (Basic) Qualifications:

• Bachelor's Degree from an accredited institution.

• Minimum 5 years of IT, Business Analysis or Developer experience required.

• Legally authorized to work in the U.S. without company sponsorship now or in the future.

• No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of the work location will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

• This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Preferred Qualifications:

• Experience with Enovia

• Minimum 8 years of IT experience

• Experience with CAD tools


  • Excellent communication skills, both written and verbal. This position will often work with other business analysts, project managers and business teams on a regular basis.
  • Good team-oriented interpersonal skills. Assists with facilitation sessions, may require some coaching on how to lead and influence others, and to effectively interface and work with a wide variety of people.
  • Good team player, self-motivated and committed with an ability to work under pressure and to tight deadlines.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-[Register to View] to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here ( for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.