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Job Details

Support Specialist


Customer Support Specialist


Chanhassen, Minnesota, United States

Eaton’s Electrical Sector is currently seeking a Support Specialist in Chanhassen, MN!

The expected annual salary range for this role is $78,500 - $115,500 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

Provide local support for our US InsulGard Manager with an emphasis on driving and growing the business while developing the processes to safely support continuous growth. In this role, you will:

• Schedule production to ensure proper staffing in order to plan and direct the manufacturing of orders for efficient and on-time delivery

• Become proficient at ERP software, PEDYN, based on Microsoft Access, by leveraging the software for sales order entries, shop order entries, item master, parts PO entries and managing inventory

• Effectively manage parts PO, and balance between long lead-time items and inventory level

• Establish lead time for customers. Conduct sales calls with sales personnel to promote plant products and services. Conduct tours when necessary.

• Develop and maintain an understanding of the production and perform assembling and testing when necessary.

• Maintain high levels of quality in assigned areas of functional responsibilities. Coordinate warranty repair as needed, ensuring timely resolution and customer satisfaction.

• Be responsible for safety programs in order to provide a safe and clean workplace for peers and within the regulations of all OSHA local and state regulations.

• Be responsible for maintenance of storeroom. Ensure that the inventory and expense parts are properly stock and organized.

• Work closely with company Operational Excellence personnel and teams to ensure the continuing application of quality standards and work processes.

• Recommend measures to improve production processes and machine performance as part of the continuous improvement process efforts.

• Forecast monthly and quarterly trade and Interunit sales.

• Assist in yearly calibration of test Equipment

• Be responsible for receiving of materials and aligning to scheduled orders

• Coordinate and report out monthly end inventory to accounting


  • Associate's degree in a Technical or business disciple from an accredited institution
  • At least two years of Operations or Engineering experience
  • Proficient with Microsoft Office Suite
  • At least 1 year of experience planning and scheduling departmental workloads to support the manufacturing and financial objectives of the company.
  • Must be legally authorized to work in the United States without company sponsorship
  • Candidates must currently reside within a 50 mile radius of Chanhassen, MN. No relocation will be offered for this position. Active Military Service candidates are exempt from the geographical area limitation.


  • Proficiency in Enovia, and Oracle (PO entry and Time keeper)
  • Ability to read and interpret electrical diagrams
  • Strong scheduling and coordinating experience.
  • Knowledge and experience in Quality Systems.
  • Excellent oral and written communications skills.
  • Experience with SAP/Oracle or equivalent

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-[Register to View] to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here ( for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.