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Customer Success Specialist (21000DRQ)


Customer Support Specialist



Bozeman, Montana, United States

"Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 7 to 10 years of professional experience. Demonstrated experience in implementation or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.*This is a remote/office based position which may be performed anywhere in the United States except for within the state of Colorado.**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.*Oracle Java is the top development platform in the industry. With the success of the platform, the Java sales organization is expanding and currently seeking a Java Customer Success Manager.This role is strategically important to the continued success of the Java platform. In this role you will be responsible for delivering on revenue quotas as well as building a strong renewal base through high customer satisfaction. To this end, your focus will be on existing customers success as well as overall customer retention. In this role you will showcase your excellent account management skills by not only work closely with the customer but also the internal Oracle Java product development team where you will act as a conduit between the two. This is achieved by listening to customers concerns as well as their ideas for new product features, functionalities, tools, etc. and then presenting them to the Java product development team, in a favorable light, for consideration in future releases.*Essential Duties and Responsibilities** Engage and address customer concerns, pain points, etc.* Actively solicit customer ideas for new features, functionalities, tools, etc.* Be a liaison and customer voice by selling collective customer ideas, issues, pain points, etc. to the Java Product Development team.* Lead the renewal sales cycle from proposal stage through contract execution.* Achieve / exceed quarterly renewal targets* Identify at-risk renewal clients early in the cycle and construct an action plan to ensure a successful, timely renewal* Provide continuous feedback to management on both successes and challenges for the business* Maximize renewal revenue* Drive on-time or early renewals* Accurately forecast quarterly renewal revenue*Essential Knowledge, Skills, Abilities, and Background** Strong track record of sales accomplishments leading commercial negotiations in a quota-carrying role* Product experience in Sales of a software platform or product.* Proven expertise working with the executive level in client environments, as well as with procurement, business owners, etc.* Experience representing the customer to internal product stake holders.* Experience developing compelling presentations and/or sales approaches for both end customers as well as internal consumption.* Understanding of legal terms and common software sales contracts* Ability to effectively negotiate in both challenging and collaborative sales engagements* Ability to excel in a high-energy, quarterly-results driven sales culture* Team player who will work within the company to continue improving organization processes* 5-7 Years sales experience in technology-based company* Bachelors degree in Business or technology related discipline* Intermediate / advanced Excel skills, experience in Word, PowerPoint and CRM systems* Some travel (25% ) may be required*Detailed Description and Job Requirements** Drive the renewal of Oracle's Java SE Subscription contracts to existing customers.* Responsible for: Delivering on or exceed assigned renewal quota.* Timely renewals for a variety of customers in an assigned territory.* Educating customers on business practices and any associated contractual implications.* Becoming a customer advocate by acting as a communication pipeline for issues, pain points, and ideas to Oracle Product Management.* Managing exceptions for customers with issues that may delay or inhibit renewals.* Accurately forecast business targets and renewal opportunities.* 5-7 years experience in sales or related area. Job duties are varied and complex, needing independent judgment.At Oracle, we dont just value differenceswe celebrate them. Were committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion.**Job:** **Sales***Organization:** **Oracle***Title:** *Customer Success Specialist***Location:** *United States***Requisition ID:** *21000DRQ*"