Remedy BMC Discovery Administrator

Description

Job Description:

Looking for an opportunity to make an impact?
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

Are your ready for your next challenge?
We have a dynamic opportunity for a Remedy BMC Discovery Administrator to work at our customer site at the National Maritime Intelligence Center, Suitland, MD. In this role you will provide BMC Discovery and BMC Asset Management Administration support during core working hours for application users located throughout the National Maritime Intelligence Center (NMIC) and other activities around the world. You will perform and oversee installations and any changes or upgrades to the BMC Discovery and BMC Asset Management and coordinate with local IT representatives to ensure all configuration items associated with this Order, such as hardware, software, documentation and licenses are submitted to the local Configuration Manager (CM) according to the project schedule and in accordance with existing processes and procedures.

This is a great job because it provides you an opportunity to be a part of a team that is leading the way with BMC Remedy IT Service Management and BMC Discovery for a DoD customer. As the Discovery SME, you’ll be working with a team of forward thinking, innovative, and highly motivated Remedy Engineers committed to implementing and leveraging all the latest capabilities and features of Discovery and ITSM. In addition to a competitive salary and benefits, the position offers a schedule that supports a healthy work/life balance.

THE MISSION
The purpose of this effort is for the Remedy, Help Desk and ADP Center support effort, which supports the Hopper Information Services Center (ISC), Operations Department (ISC-N3), and Services Division (ISC-N33) mission and to provide support for the operation and maintenance of IT Service Management tools (BMC Remedy/BMC Discovery); for Customer Service Support and Datacenter operations.

If this sounds like the kind of environment where you can thrive, keep reading!

THE CHALLENGE (primary responsibilities)

•Install, configure, administer, and deploy Asset Management, BMC Discovery, and ITSM Suite components in accordance with existing processes and procedures.
•Perform BMC Discovery 20.x administration to include start anywhere application mapping, collaborative application mapping, application mapping using TPL, scanning networks, maintaining appliances, CMDB synchronization, creating and editing patterns templates, and developing custom reports using BMC Discovery reporting features and BMC Smart Reporting
•Scan networked assets, execute reconciliation procedures, and update the configuration management database (CMDB)
•Provide technical support for operations and environment support aspects of the Hopper Enterprise ITSM Suite which serves customers, engineers, user-support groups, management and others in the Hopper ISC and its customers.
•Meet with representatives from the Help/Service Desk and Tier III Support Teams to discuss changes and refinements to the BMC Discovery application and emerging trends that indicate improved efficiency and quality of the CMDB.
•Support application users located throughout the National Capital Region (NCR) and regional support entities

WHAT SETS YOU APART (job qualifications)
•A Bachelor's degree with a minimum of 4 years of relevant work experience; additional years of experience required in lieu of a degree

•BMC Discovery Administration and Configuration experience

•Hand-on experience with Asset management and CMDB

•Business analysis experience on data using BMC Smart Reporting or comparable reporting tools

•Hands-on experience with the Remedy © ITSM Suite administration and development.

Security Clearance Requirement
•An active DoD Top Secret/SCI

Certification Requirements
•ITIL V3 or V4 Foundation certification
•CompTIA Security+ certification

Preferred Certification (nice to have)
• BMC Certified Associate: Discovery 20.x Application Modeling for Administrators

Travel

Up to 10% travel may be required

HOPPER

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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