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Job Details


IBM

Senior Salesforce Administrator

Technology

Database Administrator

No

Washington, Washington DC, United States

Introduction
As a Package Consultant at IBM, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients' business environment and achieve business results.

Your Role and Responsibilities

Octo, an IBM company, is an industry-leading, award-winning provider of technical solutions for the federal government. At Octo, we specialize in providing agile software engineering, user experience design, cloud services, and digital strategy services that address government's most pressing missions. Octo delivers intelligent solutions and rapid results, yielding lower costs and measurable outcomes.

Our team is what makes Octo great. At Octo you'll work beside some of the smartest and most accomplished staff you'll find in your career. Octo offers fantastic benefits and an amazing workplace culture where you will feel valued while you perform mission critical work for our government. Voted one of the region’s best places to work multiple times, Octo is an employer of choice!

You...

As a Senior Salesforce Administrator at Octo, you will be focused on supporting a SFDC platform at the Department of Veterans Affairs in a high-demand customer success environment. Responsibilities may include deploying code changes in different environments for testing and production environments through Copado, end user support, troubleshooting, and managing security settings in Salesforce. This position will offer direct exposure to our core business with a focus on ensuring customer success with scalable solutions, processes, and applications.

Us...

We were founded as a fresh alternative in the Government Consulting Community and are dedicated to the belief that results are a product of analytical thinking, agile design principles and that solutions are built in collaboration with, not for, our customers. This mantra drives us to succeed and act as true partners in advancing our client’s missions.

Program Mission...

The Digital Transformation Center (DTC) supports Veterans Affairs (VA) with onboarding and maintaining enterprise SaaS and PaaS solutions used to support the mission of serving our Veterans and their associated stakeholders. We are digitizing information and processes for improved implementation, leveraging modern tools and low code/no code for reusability and faster delivery.

Responsibilities...

  • Evaluate new Salesforce releases and applications, participate in plans for their implementation, and remain current with Salesforce administration best practices.
  • Act as a Salesforce SME and participate in the planning and analysis of business requirements for system changes and enhancements when needed.
  • Analyzing organization capabilities in order to suggest process and performance improvement.
  • Implementation of Salesforce Flows at scale.
  • Troubleshooting performance issues using tools like debug logs.
  • Troubleshooting system configuration and data management issues.
  • Providing Salesforce development best practice insight for secure application development using configuration and declarative solutions.
  • Partner cross-functionally on platform innovation and DevOps maturity.
  • Creating and executing declarative testing processes and scripts.
  • Collaborating with internal and client staff in identifying, planning, executing, tracking, and reporting all activities for security and compliance-related activities.
  • Some familiarity with Agile project management and sprint planning.
  • Managing Salesforce Data with data migration into SFDC for objects including but not limited to accounts, contacts, cases, leads, opportunities, and custom objects.
  • Troubleshoot and complete complex data loads and deployment errors.
  • Perform regression testing and validation of Salesforce configuration and development.

Years of Experience: 5+ years of Salesforce administration experience.

Education: BA/BS degree preferred, or 4 years of equivalent applicable experience.

Location: Remote within the United States.

Clearance: Ability to obtain a Public Trust government security clearance.



Required Technical and Professional Expertise
  • BA/BS degree or 4 years of equivalent experience.
  • 5+ years of Salesforce administration experience.
  • Certified Salesforce Administrator (required).
  • Experience with Salesforce App Exchange products
  • Service desk or other experience working in a customer service capacity.
  • Knowledge of SFDC configuration including the use of third-party tools (Salesforce development experience a plus but not required).
  • Experience working in the government sector or multiple Salesforce org environment a plus.
  • Ability to troubleshoot complex data loads (e. g. governor limits, performance, process builders, apex timeouts).
  • Some familiarity with Agile project management and sprint planning.
  • Ability to work independently as well as collaboratively on cross-functional teams.
  • Highly skilled in interpersonal and verbal/written communications, presentations, math, analytical and problem-solving skills.
  • Must be able to use a computer.
  • Must be able to communicate both verbally and in written form.
  • Must be able to obtain a government security clearance.
  • Must be eligible to work in the United States.
  • Must have reliable internet service that allows for effective telecommuting.
  • Clearance: Ability to obtain a Public Trust government security clearance.


Preferred Technical and Professional Expertise
  • Salesforce Application Builder Certification
  • Salesforce Community Cloud Consultant Certification

About Business Unit
IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your Life @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?



About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement
IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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