Desktop Support Engineer

Description

Job Description:

UNLEASH YOUR POTENTIAL...

Are you a Desktop Support Engineer interested in new technology and trends with a strong track record in End User Compute Support? Would you like to be part of a growing Operational Support team? We currently have a permanent vacancy for an Desktop Support Engineer who has a passion for customer engagement and End User Support.

Are you ready for your next career challenge?

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

https://www.leidos.com/company/global/uk-europe

If this sounds like the kind of environment where you can thrive, keep reading!

THE ROLE YOU WILL PLAY:

The preferred candidate will demonstrate effective dynamic and flexible support across all processes, whist operating with confidence at deployed Leidos delivery locations, engaging with the customer and the Desktop Capabilities Manager on day-to-day priorities and tasking. This role is primary based on customer sites.

WHAT SETS YOU APART:

• Minimum of 5 years’ experience functioning within a large end user base

• The ability to work ​autonomously to achieve day to day objectives with significant results on project or operational deliverables

• Able to demonstrate an analytical and systematic approach to technical challenges

• An effective communicator, comfortable directly engaging with customers and colleagues

YOU MIGHT ALSO HAVE:

• The ability to multitask, as the job often involves working on more than one IT issue concurrently

• Excellent analytical and problem-solving skills to correctly diagnose and fix problems

• Creative thinking to come up with innovative solutions to complex problems

• Excellent team-working skills, The ability to work with other IT professionals in a team

• An inquisitive mind and a real interest in IT to remain up to date regarding new technologies

• Prioritisation of workload, able to execute and perform with limited assistance

• Point of escalation - ensuring escalated issues from customers and colleagues are resolved effectively and in a timely manner

• Coach and mentor less experienced team members and customers as required

• Foster a spirit of teamwork inclusion and unity amongst the team

• Empower peers to take responsibility for their jobs and commitments

• Innovate and encourage innovation within team members

• Demonstrated technical experience and understanding of virtual and physical support systems

• Good analytical skills and an ability to define and articulate, precicisely, to an appropriate level to the audience at hand or in written documentation

• Understanding of the importance of stakeholder management and organisational acumen, able to influence stakeholders to bring momentum behind resource improvement and change activities

• Commitment to support optimisation for best practice and efficiency

• Be experienced working within ITIL framework

• Advanced knowledge of MECM: Packaging, patch management and software distribution

• A Understanding of Project Management and Service Management best practices and principles

• Senior engineer experience in current role, able to speak credibly to highly technical individuals and work with them to elicit challenges and find routes to success

• Ability to work effectively in a pressurised environment, remaining focused

• Microsoft Active Directory administration and Group Policy management

• Understanding of Ivanti Environment Manager and Application Control

Clearance Required:

• Clearance for Role: SC

Salary Range:

£39,000 - £49,650 p/a, with potential to increase for truly exceptional performance at assessment

WHAT DO WE DO FOR YOU?:

At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:

• Contributory Pension Scheme

• Private Medical Insurance

• 33 days Annual Leave (including public and privilege holidays)

• Access to Flexible benefits (including life assurance, health schemes, childcare vouchers and cycle to work scheme)

• Dynamic Working: https://www.leidos.com/sites/g/files/zoouby166/files/2019-11/PDF-Dynamic-Working-Leidos-UK.pdf

Commitment to Diversity:

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Pay Range: