Desktop Support Engineer ( R-00075632 )
UNLEASH YOUR POTENTIAL...
Are you a Desktop Support Engineer interested in new technology and trends with a strong track record in End User Compute Support? Would you like to be part of a growing Operational Support team? We currently have a permanent vacancy for an Desktop Support Engineer who has a passion for customer engagement and End User Support.
Are you ready for your next career challenge?
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
If this sounds like the kind of environment where you can thrive, keep reading!
THE ROLE YOU WILL PLAY:
The preferred candidate will demonstrate effective dynamic and flexible support across all processes, whist operating with confidence at deployed Leidos delivery locations, engaging with the customer and the Desktop Capabilities Manager on day-to-day priorities and tasking. This role is primary based on customer sites.
WHAT SETS YOU APART:
Minimum of 5 years’ experience functioning within a large end user base
The ability to work autonomously to achieve day to day objectives with significant results on project or operational deliverables
Able to demonstrate an analytical and systematic approach to technical challenges
An effective communicator, comfortable directly engaging with customers and colleagues
YOU MIGHT ALSO HAVE:
The ability to multitask, as the job often involves working on more than one IT issue concurrently
Excellent analytical and problem-solving skills to correctly diagnose and fix problems
Creative thinking to come up with innovative solutions to complex problems
Excellent team-working skills, The ability to work with other IT professionals in a team
An inquisitive mind and a real interest in IT to remain up to date regarding new technologies
Prioritisation of workload, able to execute and perform with limited assistance
Point of escalation - ensuring escalated issues from customers and colleagues are resolved effectively and in a timely manner
Coach and mentor less experienced team members and customers as required
Foster a spirit of teamwork inclusion and unity amongst the team
Empower peers to take responsibility for their jobs and commitments
Innovate and encourage innovation within team members
Demonstrated technical experience and understanding of virtual and physical support systems
Good analytical skills and an ability to define and articulate, precicisely, to an appropriate level to the audience at hand or in written documentation
Understanding of the importance of stakeholder management and organisational acumen, able to influence stakeholders to bring momentum behind resource improvement and change activities
Commitment to support optimisation for best practice and efficiency
Be experienced working within ITIL framework
Advanced knowledge of MECM: Packaging, patch management and software distribution
A Understanding of Project Management and Service Management best practices and principles
Senior engineer experience in current role, able to speak credibly to highly technical individuals and work with them to elicit challenges and find routes to success
Ability to work effectively in a pressurised environment, remaining focused
Microsoft Active Directory administration and Group Policy management
Understanding of Ivanti Environment Manager and Application Control
Clearance for Role: SC
£39,000 - £49,650 p/a, with potential to increase for truly exceptional performance at assessment
WHAT DO WE DO FOR YOU?:
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, childcare vouchers and cycle to work scheme)
Commitment to Diversity:
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.Pay Range: