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Job Details

Desktop Support Analyst


Desktop Support


Ecru, Mississippi, United States

Are you a technology buff with a strong understanding of data who can think outside the box? Does the thought of taking a company into the Industry 4.0 revolution get you excited? Do you want to take that excitement and knowledge and work for a world-class organization?

Then apply today to our IT team at Ashley Furniture – the World’s Largest Furniture Manufacturer!

Our IT team combines a highly skilled workforce, the most advanced equipment available, and incredible computer optimization to create one of the most agile operations in the industry!IT

Desktop Support Analyst- Ecru, Mississippi

What Will You Do?

You will be responsible for all in-house repairs of laptop and desktop computers, servicing equipment and imaging and inventory. This position will receive, prioritize, document and actively resolve end user help tickets as well as troubleshoot Microsoft Desktop Operating System and application issues. You will adhere to the company computer security policy, software standards and other company and departmental policies and processes.

What Do You Need?

  • 1 year experience providing technical support, Required Excellent verbal and written communication skills and Excellent interpersonal skills

  • A+ Certification, or ability to obtain within 6 months, Required

  • Experience supporting PCs running Windows Operating Systems including repairs,diagnosing various hardware, peripherals and software problems and PC and Mac computers

  • Experience working with wired and wireless network attached devices

  • Strong verbal and written communication skills and Strong interpersonal skills, with a focus on rapport-building, listening and questioning skills

  • Experience with desktop operating systems including Windows Operating Systems

  • Strong application support experience

  • Working knowledge of a range of diagnostic utilities

  • Associate degree in Computer Science, Information Systems or related field or equivalent work experience

Who Are We?

  • We offer competitive pay and excellent benefits.

  • We are a multi-billion dollar company and the largest manufacturer of furniture in the world, and offer one of the industry’s broadest product assortments at over 20,000 storefronts in 123 countries.

  • Growth-Focused is one of our core values, and we are dedicated to helping you grow with us through training, mentoring, and coaching as well as investing in the latest design tools, production equipment and new technologies.

  • Environmental efforts are a priority as we continually seek to recycle, reuse and replenish every day.

  • Millions of dollars are contributed annually to local and national charities as we seek to improve the lives of people around the world.

  • We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only. #LI-203444166-SR1