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Job Details


Senior Site IT Desktop Support Analyst

Technology

Desktop Support

No

North Charleston, South Carolina, United States

Eaton’s IT team is currently seeking a Senior Site IT Desktop Support Analyst to join team. This position will be based at our North Charleston, SC facility.

The expected annual salary range for this role is $78,750 - $105,000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

The primary function of this position is to provide site support and ensure compliance with all of Eaton's policies and procedures with minimal supervision. Our customers include all of Eaton’s users (local and remote). Day to day IT ownership for site(s), site health & site customer experience, ensuring fast and quality restoration of site IT service interruptions. Leads regional improvement initiatives.

Job Responsibilities

• Deployment, configuration, and support of hardware (PC, laptop, mobile, printing, etc.), client operating systems, and productivity software for end users.

• Hardware support includes online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D Labs, and mobile phones.

• Assist with support of site-based IT systems.

• Participate in trouble-shooting and resolution of larger IT issues.

• Local hands and partnership with site, feet on the ground support to other IT teams with technology.

• Follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements.

• Responsible for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.

• Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed.

• Responsible for efforts related to root cause analysis and problem management as needed.

• Provide input on IT process to support the Manufacturing equipment.

• Adhere to Lean Daily Management (e.g. 5S - clean workplace initiative, RCA, Gemba)

• Participate in the Inventory, Risk Assessment & Profit Planning Process. Influence budgeting, forecasting, and spending for IT infrastructure.

• Ability to draw conclusion from complex data sets to improve a metric or effort. Can present solutions and drive the improvement from data analysis.

• Participate in internal audits related to IT processes, procedures, software, and systems.

• Adhere to and be an advocate of company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets.

• People

• Lead IT peers and influence customers to drive IT standards. Advocate, influence, and assure compliance to IT standards and policies.

• Share information about best practices with end users to increase user satisfaction and productivity.

• Ability to lead a technical team with minimal supervision.

Qualifications:

Basic Qualifications:

• Associate's degree from an accredited institution or High School diploma required.

• Minimum 5 years of IT experience required.

• This position requires use of information or access to hardware which may be subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

• No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of North Charleston, SC will be considered. Active-duty military Service member candidates are exempt from the geographical area limitation.

• Legally authorized to work in the U.S. without company sponsorship now or in the future.

Preferred Qualifications:

• Bachelor's degree in IT from an accredited institution

Skills:

Technical knowledge :

• Intermediate knowledge of MS Windows Operating Systems

• Intermediate knowledge of MS Office Suites - PowerPoint, Excel, SharePoint, Outlook

• Intermediate knowledge of Hardware - PC’s, laptops, mobile devices, PC peripherals online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D Labs, and mobile phones.

• Advanced knowledge of other IT infrastructure - network, servers, storage, phone systems

• Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.

• Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology

• IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management

• Ability to lead IT initiatives across the organization

Soft skills

• Excellent customer service and communication skills

• Ability to relate well to people at all levels of the organization

• Mentoring of Analysts

• Instructional guidance for Customers

• Communication-SelfMotivation-Leadership-Responsibility-Teamwork-Problem Solving-Technical Agility -Ability to Work Under Pressure-Time Management-Flexibility-Agile Mindset-Conflict Resolution-Negotiation

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We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-[Register to View] to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (https://www.eaton.com/content/dam/eaton/company/careers/US%20Benefits%20updated%2010.24.22.pdf) for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.