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Job Details


Knowledge Manager

Technology

Development Manager

Yearly

No

Mobile, United Kingdom

Description

Job Description:

Knowledge Manager

Level/ Salary - P3 - - with potential to increase with truly exceptional performance at assessment

UNLEASH YOUR POTENTIAL

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. https://www.leidos.com/company/global/uk-europe

Are you ready for your next career challenge?

We are seeking a Knowledge Manager to refine, manage and oversee the day to day running of the Information and Knowledge Management processes within the Service Operations department of a major new programme within Leidos UK. This is an opportunity to join our growing Defence Business area working with an exciting selection of customers in a role with real world impact.

You will be reporting directly to the Service Delivery Manager and this role offers the opportunity not only to undertake the role delivery but also to support ongoing improvement and process development within an ITIL v3 framework, making an individual mark. There is also real progression potential within the team and across the wider Leidos Defence Portfolio.

You will operate within a combined team delivering Service Support directly to the customer, but engaging closely with an agile change delivery team: both supporting their work with subject matter expertise and placing tasks on them to enable long term and sustainable change. You will also be working closely with resolver groups from a number of different areas to ensure that they capture and codify any new knowledge developed in the delivery of their work as new or updated Knowledge Articles and Working Instructions. You will be responsible for the management, review and refresh of a large body of knowledge supporting the service operations of our government customer.

Your main responsibilities within this role will include:

  • Effective implementation of the Knowledge Management process for the programme, supporting staff and managers at all levels with enacting the process and managing the body of knowledge.

  • Planning and coordinating Knowledge Management related activities as required to enable monitoring and reporting.

  • Facilitating knowledge capture sessions following major incidents.

  • Leading on knowledge library reviews to ensure currently, accuracy and relevance in the knowledge base.

  • Ensuring appropriate access and security controls are in place to preserve the integrity of the knowledge library.

  • Liaise and interact with other ITIL process managers to ensure processes are correctly aligned to provide the best possible service.

  • Supporting the Continuous Improvement of the service including the development of the Knowledge Management process area.

To succeed in this role, you will have:

  • Experience and a strong background in delivering ITIL (v3) Best Practice and experience in Knowledge Management.

  • A knowledge and understanding of ITIL (v3) functions, principles and processes.

  • An awareness of the management of IT systems, ideally in a Wintel environment.

  • Strong leadership, teamwork and soft skills to promote a culture of knowledge sharing through guidance and learning.

  • Problem analysis and resolution in a secure environment;

  • Excellent verbal and written communication skills;

  • Willingness to work out of hours or support out of hours work being delivered by others on occasion.

  • Current high level of security clearance; willing and able to obtain the highest level of UK Security Clearances

  • Hold valid DV clearance or ability to achieve high level security clearance

What do we do for you?
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:

• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
• Dynamic Working: https://www.leidos.com/sites/g/files/zoouby166/files/2019-11/PDF-Dynamic-Working-Leidos-UK.pdf

Commitment to Diversity
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone


If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.