Senior Manager, Global Benefits and Retirement Service Line

Working with Us
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Position Summary:

This position is part of the People Services (PS) Global Benefits Service Line team and has

responsibility for driving operational excellence, and managing service delivery, the BMS PS vendor

strategy, process design, execution and administration of the global benefits and retirement

programs across ~40 markets. This role is also responsible for managing the day-to-day operational

activities within the global offerings for benefits and retirement and specific work-life programs.

Operational responsibilities include, but are not limited to, project management, tracking and

monitoring vendor budgets and spend, monitoring and managing third party vendor performance

and SLAs, supporting audits and completing these where necessary, performing data and reporting

analysis, managing the governance for access requests to third party systems, solutioning for and

responding to inquiries and escalations from PS Tier 2,.and strategically identifying process

improvement opportunities to enhance customer experience, self-service access and improving data

quality.

This role will partner closely with the Total Rewards Center of Expertise (COE) and People Services

Capability Center teams including Payroll, HRIT and Third-Party Vendors. The role ensures translation

of the COE-led design of the Total Rewards strategy and international benefits programs into

deployment strategies and implementation plans inclusive of providing change management, system

requirements, vendor requirements and documentation, and guidance and project management

support to the regional capability center teams who are responsible for execution of the plan

implementations, processes, and procedures.

Detailed Position Responsibilities:

Subject Matter Expert on international benefits, savings and retirement plans’ systems,

operations, and regulatory environments

• Lead cross-functional projects, including but not limited to M&A related benefits harmonization

efforts

• In coordination with People Services, Total Rewards COE, and third-party benefit administrator,

manage and oversee the enrolment windows for 40 markets, ensuring timely delivery, and

successful integration with payroll, vendors and other systems involved.

• Support the management and coordination of global benefits operations including planning of

annual enrolments and renewals in collaboration with third party vendors; project managing and

supporting the regional Total Rewards Operations teams in preparation and launch of

enrolments and renewals; collaborating with TR COE and brokers to ensure program and policy

design is provided on time to enable implementation

• Provide insights to stakeholders on global/regional issues and trends with an eye for continuous

improvement opportunities; monitors effectiveness of benefits and recognition plan processes

and uses data to recommend modifications to continuously improve these processes, reduce

costs and improve efficiency & client satisfaction

• Review, evaluate and analyze data that is discovered from various sources to understand

relevance to specific processes within benefits and retirement programs; leverage best practice

processes and existing integrations to minimize rework and maximize efficiencies

• Business process owner for global benefits operations o Develops operational guidelines that

drive operational excellence and standardization of end-to-end processes including provider and

vendor reporting.

o Participates in the development and maintenance of the operational design for end-to-end

employee life cycle processes and ensures creation and maintenance of operational

procedure documentation; Develop and deploy best practices regarding benefits and

retirement operations and service support

Works closely with the compliance and business controls teams to ensure robust controls are

embedded in each process; supports the implementation and adherence to SOX controls and

compliance; audit activities as needed; ensures compliance for all operational plan documents and

statutory requirements related to benefits and retirement plans and programs; participates in the

Global Pension Committee meetings hosted by the TR COE and ensures timely reporting and

remediation on international market pension plan issues that may arise

• Manages day-to-day vendor and third-party relationships to enable service delivery excellence in

benefits and retirement administration and addresses contractual and operational issues with third party benefits administration partners

•Reviews and manages third-party vendor partners’ adherence to contracted services and

Service Level Agreements through the defined vendor management governance; ensures

vendor tracking of incidents and maintains log of root causes, analyse data and in

collaboration with vendor draw solutions for future mitigation, escalating as appropriate o

tracks and monitors vendor budgets, prepares forecasts to plan annual spend and quarterly

spend reports, and ensures timely invoice payments

• Liaises with third party vendor partners, People Services, BMS HR IT and Total Rewards groups on

operational strategies and systems issues, as applicable

• Develops functional requirements for benefits and retirement plan integrations (files) between

HRIS, payroll system, benefits, and retirement administration platforms to support data accuracy

and compliance; expertly navigates the third-party vendor partners’ systems and their reporting

capability

• Supports change management, develops and delivers ongoing learning/development of functional

expertise of the extended People Services teams

• Acts as escalation point for Tier 2 queries and vendor-related issues; maintains knowledge capital

for global benefits processes, and collaborates to remove roadblocks for smooth operations

• Owner of GBA SharePoint and other potential benefits admin shared drives and SharePoint sites,

ensure documentation is up-to-date, Shares responsibility, as needed, for the US 401(k)/ BEP and

for the Global Benefits, Retirement programs

Experience Desired:

•BS, BA or graduate degree in business or a related degree required and 3+ years’ experience in

human resources service delivery, within operational / administrative areas in a shared service

environment

• Five to seven years of experience administering benefits and retirement plans with knowledge

and experience in benefits for international markets

• Demonstrated strong functional knowledge of benefits operations

• Strong working knowledge and understanding of SOX controls for PII data and the GDPR

regulations

• The ability to work independently yet collaboratively across cross-functional, crossorganizational

teams to align with organization objectives, strategy and effectively communicate ideas and

influence others, including stakeholders at all levels in a highly matrixed organization to ensure

People Services objectives are supported and successfully delivered

• Experience in working with outsourced third-party vendor partners

• Demonstrated strong analytical abilities, attention to detail and the ability to identify and solve

complex problems and challenges; successfully manage deadlines for projects and multiple

competing tasks and priorities

• Experience with leverage of data integrations to minimize rework and maximize integration

process efficiencies and a proven track record of analyzing and processing large volumes of

information with high complexity

• Strong written and verbal communication skills

• Broad human resources process knowledge

• Proficiency with Microsoft Office products (Outlook, Excel, PowerPoint) is required

• Strong track record in establishing and driving operational excellence and ensuring appropriate

steps to effect change

• Strong consultative and customer services skills, using excellent communication skills while

demonstrating an enterprise mindset; Experience in coaching others to help build capabilities or

enhance functional depth

• Acts with a sense of urgency and drive issues through to completion coupled with the ability to

work effectively in a fast-paced environment and manage /prioritize multiple activities

• Proven experience exercising independent judgement and discretion utilizing company policies

and principles, knowing when to escalate

Ideal Candidates Would Also Have:

• HR and/or Rewards qualification – GRS, CHRP, CIPD or equivalent

• Experience working with current BMS HR enabling systems: Workday, ServiceNow and Darwin,

WorkHuman and other applications such as Visio

• Experience working in a global, virtual environment

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol
Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.

COVID-19 Information
To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.

BMS is dedicated to ensuring that people with disabilities can perform complex functions through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

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