Senior Manager, Digital Capability Management, IT Hosting Services

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us

• Job Purpose:

Providing senior engineering support for the Bristol-Myers Squibb, Inc. Application Delivery Controller infrastructure (F5 and NetScaler) and Hosting Network Infrastructure.

Design, configure and manage the ADC infrastructure along with supporting systems and applications receiving ADC services. Platforms are located both On-Premises and also within externally hosted Cloud environments.

Support ADC capabilities including Load Balancing, Application, Address Translation/Routing, Access Policy Management and Code based traffic management (iRules). Provide Level 3+ technical support to ADC system administrators and users. Interface with vendors, support organizations and development teams in the delivery of ADC services to satisfy Business and Applications requirements in addition to managing Service Level Agreements.

Provide Network Engineering support to Hosting Services teams including Network Address/Subnet planning and allocation management, traffic troubleshooting and performance analysis, server/device network configuration.

Design/Engineering

• Create, Review and Collaborate on Application Delivery Controller deployments
• Work with Application and Software teams to establish requirements for new and existing Application Delivery Controller environments
• Ability to provide ADC engineering services to both On-Premises and also to externally Cloud hosted environments (e.g. Amazon Web Services Marketplace Big-IP solutions)
• Design VLANs, subnets, addressing, SNAT/NAT and network routing topology to satisfy project requirements and prepare for future needs
• Installation of Physical, Virtual Edition and AWS/Cloud ADCs including supporting modules (e.g. APM, ASM, AVR, SWG)
• Configuration of base ADCs such as clustering and identity management and up through Virtuals, Pools, iRules and APM profiles
• Deploy, configure and integrate management toolset with ADC appliances.
  • Configuration backup, management, alerting and performance reporting
• Develop API integrations and automation of configuration changes to ADCs for deployment configuration (e.g. Virtual, Pool, iRules) and module management (e.g. APM)
• Prepare diagrams and documentation describing topology, application data flows and landscape for Hosting Networks and ADCs and their integration with infrastructure and applications
• Translate application requirements into Network/ADC design document and prepare related network diagrams and support documentation
• Evaluate new versions of Firmware and Platforms in conjunctions with BMS Service Providers and Vendors for suitability and adoption by BMS
• Provide recommendations for infrastructure enhancements including performance tuning, new software/hardware capabilities and other evolutions that may benefit BMS ADC service delivery and business requirements
• Monitor and manage Subnet allocation and consumption for Hosting Networks. Request new subnets and VLANs as necessary

Support and Management

• Level 3+ support of ADC devices and configurations
• Assist Level 1 and 2 teams in providing network support of Hosting environments, provide backup as necessary to engineers
  • Troubleshooting server routing/configurations, address resolution, firewall configurations and access
  • Diagnosing network errors including asynchronous routes, misconfigured interfaces and packet transfer errors
• Diagnose and troubleshoot ADC issues including; hardware, firmware, configuration, network and application integrations
• Assist Software and Platform Engineering teams with troubleshooting system and application integrations with ADCs
• Maintain awareness of security vulnerabilities, patches and other changes to F5 products that may impact BMS.
  • Coordinate deployment of necessary updates to the environment including hardware and software updates
  • Coordinate and manage the updates of the F5 environment with various teams including Software Engineering, Service Providers and Business Organizations
• Monitor and troubleshoot performance issues with appliances
• Leverage built in troubleshooting tools/commands and also external tools such as vRealize Operations Manager, tcpdump, AppNeta, Netscout and Wireshark
• Perform and analyze network captures to diagnose application, system or network issues
• Provide after hours or weekend support as needed for Incidents, upgrades and deployments
• Engage in ADC Incidents and drive resolution, coordinating multi-discipline engineering teams
• Monitor ADC Service Provider for compliance to Statement of Work, Service Level Agreements and overall service delivery quality
• Prepare inventory, utilization and consumption reports for ADC service delivery

General Requirements:

• Able to effectively make decisions and manage through ambiguity.
• Lead a discussion with other teams to resolve a problem or incident
• Excellent verbal and written communication skills
• Detail oriented
• Quick learner with the ability to absorb and apply new technical knowledge quickly and accurately
• Highly motivated “self-starter” with the ability to work independently, but also to contribute as part of a larger distributed team
• Well organized with the ability to prioritize, multi-task, and manage time when faced with competing demands and varied tasks
• Strong problem-solving skills with the ability to approach problems in a methodical and orderly way
• Ability to work with culturally diverse and geographically distributed team members and partners
• Ability to interact with and coordinate across multiple technical and business teams
• Ability to work within strictly defined governance, compliance, and regulatory guidelines, policies, and procedures
• Occasional weekend and off-hour work required

Education

• A minimum of Bachelor of Science Degree in Engineering, Computer Science, Information Management, or other related technical discipline.

Work Experience

• A minimum of 5 to 7 years working experience in the following areas:
• Deployment and Support of F5/NetScaler Physical and Virtual Load Balancer environments, ADC’s, APM’s
• Experience with deployment and support of F5/NetScaler Load Balancers/ADC’s/APM’s in Amazon Cloud Services environment
• Experience with operating systems, networking, protocols, databases, applications and their interactions
• Following ITIL based service delivery – Change/Incident/Problem Management
• Experience with DNS, HTTP, SSL
• Understanding of application models (e.g. client/server, n-tier web)
• Performance analysis of distributed systems
• System tuning
• Integration with security and authentication environments, models, systems (Active Directory, LDAP)
• Experience with complex projects dealing with Mission critical applications

• Internal Job Description

Job Purpose:

Providing senior engineering support for the Bristol-Myers Squibb, Inc. Application Delivery Controller infrastructure (F5 and NetScaler) and Hosting Network Infrastructure.

Design, configure and manage the ADC infrastructure along with supporting systems and applications receiving ADC services. Platforms are located both On-Premises and also within externally hosted Cloud environments.

Support ADC capabilities including Load Balancing, Application, Address Translation/Routing, Access Policy Management and Code based traffic management (iRules). Provide Level 3+ technical support to ADC system administrators and users. Interface with vendors, support organizations and development teams in the delivery of ADC services to satisfy Business and Applications requirements in addition to managing Service Level Agreements.

Provide Network Engineering support to Hosting Services teams including Network Address/Subnet planning and allocation management, traffic troubleshooting and performance analysis, server/device network configuration.

Design/Engineering

• Create, Review and Collaborate on Application Delivery Controller deployments
• Work with Application and Software teams to establish requirements for new and existing Application Delivery Controller environments
• Ability to provide ADC engineering services to both On-Premises and also to externally Cloud hosted environments (e.g. Amazon Web Services Marketplace Big-IP solutions)
• Design VLANs, subnets, addressing, SNAT/NAT and network routing topology to satisfy project requirements and prepare for future needs
• Installation of Physical, Virtual Edition and AWS/Cloud ADCs including supporting modules (e.g. APM, ASM, AVR, SWG)
• Configuration of base ADCs such as clustering and identity management and up through Virtuals, Pools, iRules and APM profiles
• Deploy, configure and integrate management toolset with ADC appliances.
  • Configuration backup, management, alerting and performance reporting
• Develop API integrations and automation of configuration changes to ADCs for deployment configuration (e.g. Virtual, Pool, iRules) and module management (e.g. APM)
• Prepare diagrams and documentation describing topology, application data flows and landscape for Hosting Networks and ADCs and their integration with infrastructure and applications
• Translate application requirements into Network/ADC design document and prepare related network diagrams and support documentation
• Evaluate new versions of Firmware and Platforms in conjunctions with BMS Service Providers and Vendors for suitability and adoption by BMS
• Provide recommendations for infrastructure enhancements including performance tuning, new software/hardware capabilities and other evolutions that may benefit BMS ADC service delivery and business requirements
• Monitor and manage Subnet allocation and consumption for Hosting Networks. Request new subnets and VLANs as necessary

Support and Management

• Level 3+ support of ADC devices and configurations
• Assist Level 1 and 2 teams in providing network support of Hosting environments, provide backup as necessary to engineers
  • Troubleshooting server routing/configurations, address resolution, firewall configurations and access
  • Diagnosing network errors including asynchronous routes, misconfigured interfaces and packet transfer errors
• Diagnose and troubleshoot ADC issues including; hardware, firmware, configuration, network and application integrations
• Assist Software and Platform Engineering teams with troubleshooting system and application integrations with ADCs
• Maintain awareness of security vulnerabilities, patches and other changes to F5 products that may impact BMS.
  • Coordinate deployment of necessary updates to the environment including hardware and software updates
  • Coordinate and manage the updates of the F5 environment with various teams including Software Engineering, Service Providers and Business Organizations
• Monitor and troubleshoot performance issues with appliances
• Leverage built in troubleshooting tools/commands and also external tools such as vRealize Operations Manager, tcpdump, AppNeta, Netscout and Wireshark
• Perform and analyze network captures to diagnose application, system or network issues
• Provide after hours or weekend support as needed for Incidents, upgrades and deployments
• Engage in ADC Incidents and drive resolution, coordinating multi-discipline engineering teams
• Monitor ADC Service Provider for compliance to Statement of Work, Service Level Agreements and overall service delivery quality
• Prepare inventory, utilization and consumption reports for ADC service delivery

General Requirements:

• Able to effectively make decisions and manage through ambiguity.
• Lead a discussion with other teams to resolve a problem or incident
• Excellent verbal and written communication skills
• Detail oriented
• Quick learner with the ability to absorb and apply new technical knowledge quickly and accurately
• Highly motivated “self-starter” with the ability to work independently, but also to contribute as part of a larger distributed team
• Well organized with the ability to prioritize, multi-task, and manage time when faced with competing demands and varied tasks
• Strong problem-solving skills with the ability to approach problems in a methodical and orderly way
• Ability to work with culturally diverse and geographically distributed team members and partners
• Ability to interact with and coordinate across multiple technical and business teams
• Ability to work within strictly defined governance, compliance, and regulatory guidelines, policies, and procedures
• Occasional weekend and off-hour work required

Education

• A minimum of Bachelor of Science Degree in Engineering, Computer Science, Information Management, or other related technical discipline.

Work Experience

• A minimum of 5 to 7 years working experience in the following areas:
• Deployment and Support of F5/NetScaler Physical and Virtual Load Balancer environments, ADC’s, APM’s
• Experience with deployment and support of F5/NetScaler Load Balancers/ADC’s/APM’s in Amazon Cloud Services environment
• Experience with operating systems, networking, protocols, databases, applications and their interactions
• Following ITIL based service delivery – Change/Incident/Problem Management
• Experience with DNS, HTTP, SSL
• Understanding of application models (e.g. client/server, n-tier web)
• Performance analysis of distributed systems
• System tuning
• Integration with security and authentication environments, models, systems (Active Directory, LDAP)
• Experience with complex projects dealing with Mission critical applications

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol
Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.

COVID-19 Information
To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.

BMS is dedicated to ensuring that people with disabilities can perform complex functions through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.