Senior Manager, IT Field Force Capabilities Lead

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

This position is to lead within the Field Enablement Capabilities team. The individual would hold a strong hands-on experience to manage depth of the Veeva commercial enterprise capabilities covering multiple CRM functional areas across matrix functional teams. Role will be responsible for shaping, delivering & supporting Veeva Commercial cloud capabilities & road maps for Commercialization global field forces (i.e., Sales, Medical & Access) in partnership with matrix teams in IT and business functional teams across US and International Markets (as required).

Position Responsibilities

• Work as the primary IT lead across matrix teams in IT Commercialization and business teams to analyze & validate published requirements to deliver technical solutions
• Design & develop cost effective solutions that meet functional, technical, security and performance requirements which also adhere to platform design standards & release management process
• Lead, plan & deliver new and/or existing strategic platform capabilities that create tangible business value
• Act as expert for system processes and workflows. Participate in analysis and provide input and recommendations for meeting business requirements.
• Partner with Veeva to define additional Veeva opportunities at BMS and drive those opportunities to the platform, further enabling the Enterprise Veeva Capability Platform model. 
• Collaborate with matrix teams to shape & drive platform roadmap in support of business & platform needs
• Lead and partner with matrix teams to drive and govern change board processes across capabilities and projects
• Collaborate with matrix teams (i.e., Business, IT, Security, External Vendors, etc.) to ensure smooth execution of programs, projects, and support activities to meet business needs
• Drive business case through strong understanding of business needs and articulation of outcome-based approach. Strong presentation skills are required to process requests through the IT investment process.
• Oversee multiple projects across different business units (i.e., Commercial, Medical and Access) while supporting cross-functional activities related to vendor product releases, capability roadmaps, and other Commercialization field endeavors
• Execute & manage IT vendor contract(s) and Service Order(s) as needed
• Ensure management & control of IT project and / or operational financials and budgets as needed
• Partner with external platform partners/vendors to influence & drive their product roadmaps
• Ensure technical solutions are compliant with BMS policies, procedures, and regulations
• Identify, clarify, and resolve system development and/or maintenance activity issues and risks, escalating them as needed.

Desired Experience

Required:

• 5+ years of experience in the pharmaceutical industry working on Field force initiatives involving Veeva Commercial capabilities (i.e., CRM, Approved Email, Engage, Account Management, Suggestions, Vault PromoMats, Vault MedComm’s, etc.)
• Experience supporting Commercial, Medical and Access field force systems
• Experience using Agile practices & methodologies
• Understanding of master data strategies and information hubs a plus
• Proven leadership and decision-making skills
• Strong presentation, verbal & written skills to deliver clear & transparent communications
• Think strategically while delivering tactically across local and global teams
• Can communicate the “big picture” in terms of overall solution (both functional & technical components) and break it down into smaller manageable work units
• Project management experience with the proven ability to prioritize, handle risk, control costs, adhere to timelines and manage project teams
• Strong analytical and problem-solving skills
• Comfortable managing multiple complex initiatives in fast paced dynamic environment
• Comfortable working with limited direction and/or independently
• Relationship building skills across functions and geographies
• High energy and works with sense of urgency
• Proficient in MS Office
• Familiar with documenting current state process flows and/or process mapping tools (Examples: Process mapping in PowerPoints or Visio, etc.)
• PMP certification preferred, and/or LEAN process improvement experience with commercial focus
• Excellent organizational and communications skills, with strategic thinking, and a strong attention to detail
• Team player with good leadership capabilities, a diplomatic approach, excellent interpersonal skills, and a positive attitude

Ideal Candidates Would Also Have:

• Demonstrated the ability to work effectively across matrixed teams to deliver results
• Experience in Veeva Commercial Vault platform
• Knowledge of the Pharma MLR Process globally
• Strategic partnering skills for anticipating needs, identifying opportunities, and driving delivery

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol
Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.