Delivery Manager

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
AML Team Leads are responsible for driving team operational performance on Promontory engagements, focused on assisting clients in managing various aspects of their AML compliance programs in meeting and exceeding regulatory expectations in AML, BSA, OFAC sanctions and other areas relevant to today’s heightened regulatory climate. This position provides leadership and coaching to Analysts and plays a critical role in ensuring production objectives and performance standards are achieved as set by management and contractual obligation.

This position will play a key role in the overall strategic direction of the company, and work on high priority initiatives in a rapidly growing business by collaborating with Compliance, Executive Management, Finance, HR/Resource Management, Quality Assurance, Sales, and Solutions teams.
Principal Responsibilities:
• Supervise and drive teams of analysts to meet or exceed quality and production goals
• Ensure timely completion of projects and goals in accordance with engagement and client requirements
• Focuses on continuous improvement of the team, identifies the need for training, coaching process improvement and provides recommendations to management
• Audits and monitors Analysts’ work to ensure the quality and efficiency. Conduct quality control of the AML team as needed
• Provides ongoing coaching and feedback to Analysts to drive performance
• Complete AML Alert reviews, Investigations, or SAR preparation as needed within the scope of the project
• Coordinate with Quality Assurance personnel to ensure accurate reporting and clear communication regarding analyst or subject matter issues
• Organize and review production and quality data via Excel or other Microsoft Office products in order to monitor project progress; manage problems; publish progress reports; and/or recommend actions. Present accurate and professional reporting to management and clients as required including graphs, reports, and presentations.
• Contribute to developing individual and project goals and execute on tactical strategies for goal attainment
• Coordinate with other PRR team members in the development of training, resource, and policy and procedure documents
• Assist management and HR with employee career development through identification of qualified internal candidates
• Coordinate with management and HR when necessary to manage team member performance and/or personnel issues
• This job description is not intended to be all-inclusive. Employee may perform other related duties as to meet the ongoing needs of the organization


Required Technical and Professional Expertise
• A Bachelor's degree in Business Administration or other related discipline; or equivalent combination of education and experience that is required for the specific job level.
ACAMS Certification is preferred
A minimum of 1+ years of supervisory experience in a production environment, including the supervision of a minimum of 10 persons. Ability to supervise a large team effectively and efficiently and drive for results.
• A minimum 3+ years in a compliance or related role
• Strong understanding of AML subject matter, basics of Alert and Investigation review, and basics of SAR preparation including the ability to understand and apply relevant regulations implemented by BSA/AML
• Ability to be flexible, quickly learn new skills, and meet uncompromising quality requirements and production expectations while working closely with others in a team environment
• Demonstrated competency with computers, including proficiency with all Microsoft Office products, and should have prior experience with a variety of AML database and testing systems
• Ability to work independently; take initiative; and adapt to change
• Strong problem-solving ability
• Strong processing and analytical skills with the ability to analyze large amounts of data, decipher higher risk attributes, and handle appropriately
• Superior writing skills with the ability to convey ideas clearly, succinctly and efficiently
• High competency in English written and oral communication; strong interpersonal skills
• Exemplary customer service towards both internal and external parties
• Must be able to multi-task and thrive in a fast paced, high intensity, high demand and deadline driven environment
• Demonstrate a strong sense of urgency by responding immediately to escalated issues and rapidly changing priorities
• Must possess critical thinking, analytical and problem solving skills to be used in operational planning and evaluation
• Ability to deal with highly confidential information in a professional manner
• Demonstrated computer software competency, including Microsoft Word, and Outlook, is required
• Highly proficient in Microsoft Excel, with the ability to perform data manipulation and pivot tables, etc.


Preferred Technical and Professional Expertise
Graduate degree preferred
ACAMS Certification a strong plus

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.