Service Delivery Manager | Utilities Digital Self Service ( DSS) Portal

"**Service Delivery Manager | Utilities Digital Self Service ( DSS) Portal****Preferred Qualifications****About the Job:**As a Service Delivery Manager, client success and product delivery are your mandates. You will own ongoing delivery of our cutting-edge product suite, build and maintain strong client relationships, and serve as a trusted partner to your clients. You will coordinate a cross-functional team of Client Support Engineers, Implementation Engineers, Product Managers, and R&D engineering teams. You will manage release timelines, prioritize work, and be ultimately accountable to ensure product updates are delivered on schedule and at the highest quality. You will also bolster our efforts to evangelize customer care outcomes for our clients and be a voice of the customer internally.This is an ideal job for someone who has a passion for working with clients and software products, exercises sound business judgment, is an effective multi-tasker and enjoys managing processes with extraordinary attention to detail. The successful candidate will be a demonstrated quick learner and self-starter with the ability to initiate and make difficult calls and also function well within a matrixed organization. The ideal candidate will have a unique ability to communicate a variety of messages to varying audiences, builds trusted relationships with client IT teams, is client-focused, and can follow through and get results.**Responsibilities:****Be a master of the product suite:**+ Comprehend technical components of a SaaS deployment and communicate requirements to both business and technical client audiences+ Deeply understand the product suite, service offerings and functionality to enable effective communication of capabilities to clients+ Partner with product developers as the voice of the customer for new product offerings+ Build, maintain and refine business processes to help clients manage product releases, technical updates, and understand ongoing product changes**Lead a cross-functional client delivery team:**+ Influence diverse groups of internal and external stakeholders to deliver results for clients and manage ongoing software releases and product updates+ Assign team resources and prioritize client deliverables to ensure on-time delivery of projects according to client specifications.+ Identify and manage issues and risks while acting as an escalation point within the team+ Manage delivery timelines and communicate project status to client and internal stakeholders**Be an effective communicator:**+ Take the lead to present key results, facilitate meetings, and deliver difficult messages to clients+ Escalate critical client needs to senior management+ Foster effective decision-making and operational excellence across the business by building relationships and helping internal teams understand client priorities and business context+ Maintain consistent and frequent communication with clients to ensure efficient project implementation, review ongoing needs, provide timely solutions and recommendations to help achieve success and drive adoption**Be a trusted advisor who helps clients achieve their goals:**+ Operate effectively in a SaaS business environment by managing internal expectations as well as those of your clients and prioritize using business judgment to balance business objectives with client goals+ Spend time understanding clients objectives and deliver programs that support these goals+ Creatively problem solve when difficult situations arise and help client and internal team members resolve delivery challenges**About You**+ BS or BA degree. MBA, MS or relevant experience preferred.+ At least 5-7 years of professional experience in technology consulting or delivery management, with a strong preference for experience within a SaaS or enterprise software-related field+ You are an excellent communicator who understands technical concepts and are able to translate complex and technical topics across a wide range of audiences in an engaging and succinct manner+ You have demonstrated success working directly with clients, including building senior level relationships.+ You have strong project management experience, ideally in a rapidly-paced consulting, services or technology-related environment; previous enterprise software or SaaS business model experience is ideal+ You are analytical, yet creative and love numbers+ You have good judgment in a business context+ You have a worked or led a team in a cross-functional work environment, and an uncanny ability to get things done in a fast-paced environment+ You have experience managing multiple high-priority projects and the ability to make multi-tasking look effortless**Detailed Description and Job Requirements**An experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects. Effectively consults with management of customer organizations. Participates in business development activities. Develops and configures detailed solutions for moderately complex projects.5-7 years of experience relevant to this position including 2 years consulting experience preferred. Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.**Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.****Oracle will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco's Fair Chance Ordinance.****Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.****Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.****Job:** Consulting**Location:** US-VA,Virginia-Arlington**Other Locations:** US-CA,California-San Francisco, US-DC,DC-Washington**Job Type:** Regular Employee Hire**Organization:** Oracle"