Senior DevOps Engineer

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Senior DevOps Engineerwill be working along with a team of software engineers (onshore and offshore) internally to address the customer core issues and effectively collaborate across all of the actors involved (call centers, delivering initiatives; management, product management, UX, engineering, development operations and architecture). Your work will help us to stay at the forefront of technology and positively impact the customer experience. This role offers strong personal and professional growth opportunities to the right person.

• Resolving the customer core issue and any service problems.
• Supporting customers with major platform issues and coordinating triage efforts to solve them.
• Continuously analyzing current processes and practices and suggesting/driving improvements.
• Adhering to industry standards and best practices and understanding emerging technologies and trends to continuously improve the systems, application, infrastructure, and processes.
• Coordinating the activities of multiple software teams and managing the dependencies between them, all in a lean operation.
• Using Lean kanban & Agile methodologies to track progress and provide informed insight into projected completion dates for initiatives.
• Using strong project and organizational knowledge, leadership and active facilitation to enable effective team meetings and high-performance teams.
• Creating and presenting regular reports to senior management.
• Communicating effectively with team members, senior leaders, and the broader organization
• Keeping senior management and key stakeholders informed on escalating issues when they impact timeline, scope, quality or budget.

Where you'll be working…

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You'll need to have:

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant work experience.
• Experience with Kafka, ZooKeeper,Amazon Web Services, Micro Services, Java, Splunk, APM’s (Appd/Dynatrace/X-Ray).

Even better if you have:

• A degree.
• Work experience in a production environment.
• Experience programming in any language (for e.g C, C++, Java, Python, Go, Perl, or Ruby etc.)
• Ability to debug, optimize code, and automate routine tasks.
• Experience designing, analyzing, and troubleshooting large-scale distributed systems.
• Knowledge and experience in Agile/Lean kanban development methodologies and managing complex projects in an Agile environment, with experience in different SDLC methodologies.
• Experience facilitating project team meetings, cross-functional communication and decision making, and ensuring alignment with internal and external stakeholders.
• Ability to think strategically when planning and processes.
• Project management experience.
• Experience to Oracle Application Integration Architecture, Service Oriented Architecture, Order and Service Management, Oracle Service Bus, Customer Relationship Management (Siebel), Hadoop, Impala, Hue, Relational Databases (Oracle/MySQL/Postgres), NoSQL DB (Cassandra, Elastic Search, Hbase , Solr).
• Communication and customer service skills, which enable successful collaboration with executive level stakeholders.
• Skillful use of interpersonal skills and influence to accomplish work without formal authority and to ensure optimal team performance.
• Sound judgment, problem solving, and collaboration in selecting methods and techniques for obtaining solutions to problems abilities.
• Ability to work effectively with cross-functional or horizontally aligned teams.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.