Principal Experience Designer

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Visible & You

Named one of Fast Company’s Most Innovative Companies and "Best Telecom Brand" in Adweek’s Challenger Brand Awards, Visible is on a mission to reimagine what wireless should be: simple, accessible, and inclusive. Visible is the first all-digital wireless carrier in the US, which means we have no stores, no call centers, and no paper bills, allowing us to pass our savings to our members. We have built our member experience around communities and challenging the traditional family plan model in the industry - and we’re having a lot of fun doing it.

Visible is a division of Verizon, but operates uniquely inside the larger entity, taking all the best elements of startup scrappiness - disruption, innovation, and culture - while leveraging the assets and benefits of the larger corporation’s backing. No single day feels the same at Visible. If you’re someone who’d thrive in this entrepreneurial environment and embraces the challenge of delivering the best experience to our members in the simplest ways (knowing that simple requires a lot of work behind-the-scenes), check us out at https://visible.com. We are Visible.

In this hybrid role, you'll work from home with occasional in-person training and meetings. We are hiring in the following locations: Denver CO, Dallas TX, Irvine, CA, Alpharetta GA, Basking Ridge NJ and New York City.

As a Product Designer focusing on Visible’s member experience, you’ll be iterating and learning how to craft a simple, human experience for existing Visible customers, and working with the member experience design lead to sort out product flows, information architecture, UI details of all of the core functions and features of Visible service, Including party pay, device upgrades, bill pay, cancellation and more.

• Partner with product managers to hypothesize, test, and measure customer growth and success of your projects.
• Translate your hypothesis into concepts and requirements into user flows, wireframes, comps and prototypes.
• Design for a wide range of devices and interfaces (e.g., web, app, chat, packaging).
• Make strategic design and user-experience decisions related to Visible customer experience.
• Take a human approach to design and iteration.
• Question everything… Take risks and champion new ideas.

What we’re looking for...

You’ll need to have:

• Bachelor's degree or four or more years work experience.
• Six or more years of work experience.
• Three or more years of experience in product design (UX / UI), and experience working with cross-functional teams (e.g., development, marketing, product, ops, care).

Even better if you have one or more of the following:

• A degree.
• A portfolio demonstrating deep attention to detail, and experience in simplifying complex problems into human interfaces.
• Ability to pitch and communicate your design work, and drive conversations with stakeholders.
• Figma and Webflow experience.
• Experience with conducting user tests, in person, and on platforms like UserTesting.com.

Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives,we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a Colorado work location, the compensation range for this position is between $119,000 and $221,000 based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical, religious, or state law recognized reasons).