Principal User Experience Designer

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Visible & You

Named one of Fast Company’s Most Innovative Companies and "Best Telecom Brand" in Adweek’s Challenger Brand Awards, Visible is on a mission to reimagine what wireless should be: simple, accessible, and inclusive. Visible is the first all-digital wireless carrier in the US, which means we have no stores, no call centers, and no paper bills, allowing us to pass our savings to our members. We have built our member experience around communities and challenging the traditional family plan model in the industry - and we’re having a lot of fun doing it.

Visible is a division of Verizon, but operates uniquely inside the larger entity, taking all the best elements of startup scrappiness - disruption, innovation, and culture - while leveraging the assets and benefits of the larger corporation’s backing. No single day feels the same at Visible. If you’re someone who’d thrive in this entrepreneurial environment and embraces the challenge of delivering the best experience to our members in the simplest ways (knowing that simple requires a lot of work behind-the-scenes), check us out-We are Visible.

About this role:

You play a critical role in elevating design dialogue and shaping the design process within teams and throughout the Visible CX organization.

• Facilitating and inspiring creative concepting.
• Challenging designers to responsibly push the boundaries during concept phases.
• Leading team activities to identify appropriate design problems, solutions, and opportunities within project brief and client context.
• Generating multiple credible design solutions.
• Exploring, refining and documenting solutions thoroughly.
• Developing, evaluating and refining concepts based on learnings from prototypes.
• Creating prototypes to demonstrate design intent or feasibility.
• Supporting, planning and facilitation for iteration and critique to improve solution quality and support user, business, and technical requirements.
• Recommending and facilitating design activities/methods to guide teams and clients through ambiguous project periods.
• Identifying activities and communications necessary to deliver digital product strategy ideas to a client.
• Building a shared understanding of how the method and tone of communication impacts the project.
• Creating transparency into your decision-making process, and recognize valid challenges to your point of view.
• Externalizing choices and behaviors so that the team can understand the rationale.
• Maintaining fluency in shared tools and software. Maintain organized working files and project directories.

Where you'll be working...

In this hybrid role, you'll work from home with occasional in-person training and meetings. We are hiring in the following locations: Denver CO, Dallas TX, Irvine, CA, Alpharetta GA, Basking Ridge NJ and New York City.

What we’re looking for...

You are a design leader focused on modeling and sharing deep expertise, guiding team process, and aligning your team around a design vision. You have several years of experience leading cross-disciplinary teams on multiple, wide-ranging, and complex design programs or products. Your role focuses on defining and aligning teams around a design vision that informs approach, and increased accountability for opportunity framing and solution quality. You develop and communicate a strong point of view as a mentor and thought leader within the CX organization. Designers, from your team and across the organization, look to you for direction. CX leaders and business partners look to you for a fresh perspective. You drive successful business outcomes through your team’s project contribution.

You'll need to have:

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Experience in Consumer-facing digital design leadership.

Even better if you have one or more of the following:

• Master's degree or advanced degree in design or business.
• Six or more years of consumer-facing digital design leadership experience.
• Experience of building next-gen experiences at scale with cutting edge organizations.
• Experience defining and driving the vision of experience programs and/or partnership based programs.
• Experience in building and leading world-class teams in transformational and high growth environments.
• Experience in managing concurrent projects in a fast-based, results-driven environment and high-level strategic planning with tactical daily execution.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.