Job Details
Leidos
Help Desk Technician
Description
Job Description:
Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient.
Our Civil Group offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionals. Driven by our talented workforce, the Integrated Missions Operation builds trust through an array of energy-related IT, environmental science and engineering solutions to meet our customers’ needs.
Key Capabilities:
Large Infrastructure
Mission Support
Command & Control
Mission Applications
Engineering Services
Leidos has an exciting and rewarding opportunity for a Help Desk Technician to work independently with minimal supervision leading the help desk team for the Infrastructure and Deactivation & Remediation contractors at the Paducah site as well as the DOE site office.
NOTE: Must be available to work ON-SITE in Paducah or Kevil, KY
Primary Responsibilities
Provide customer support to individuals regarding IT issues when possible and escalate the issue if not
Troubleshoot customer-reported issues
Image, move, and install PCs
Manage print queues and provide support for printers and copiers
Active directory management of users and security groups
Basic Qualifications
Demonstrated success improving, optimizing, standardizing, and streamlining customer support processes
Requires high school diploma or equivalent and 2 – 4 years of prior relevant experience. Preferred candidates will have 5 years related experience.
Demonstrated experience with Microsoft Office products, Adobe Acrobat, Windows 10 and 7 operating systems, and Windows server operating systems,
Working knowledge of Active Directory, DNS, DHCP
Preferred Qualifications
Demonstrated experience and proven success working in a multi-tiered team environment.
Leidos is growing! Connect with us on LinkedIn and Facebook.
We value and support the well-being and mobility of our employees with competitive benefit packages, complementary e-learning training, work-life flexibility, an exciting External Referral Program, and a diverse, inclusive and ethical work place. In fact, in 2020, Leidos was ranked as one of the “World's Most Ethical Companies” by the Ethisphere Institute for the third consecutive year.
Please note that effective October 1, to enter Leidos facilities in the U.S. and to attend Leidos business events outside of our facilities, employees, vendors, subcontractors, and visitors will be required to be vaccinated or maintain proof of a weekly negative COVID-19 test. In addition, we are receiving guidance from the Department of Energy, that onsite contractor personnel will need to be fully vaccinated . If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible.