Help Desk Technician ( R-00055138 )
Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient.
Our Civil Group offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionals. Driven by our talented workforce, the Integrated Missions Operation builds trust through an array of energy-related IT, environmental science and engineering solutions to meet our customers’ needs.
Command & Control
Leidos has an exciting and rewarding opportunity for a Help Desk Technician to work independently with minimal supervision leading the help desk team for the Infrastructure and Deactivation & Remediation contractors at the Paducah site as well as the DOE site office.
Provide customer support to individuals regarding IT issues when possible and escalate the issue if not
Troubleshoot customer-reported issues
Image, move, and install PCs
Manage print queues and provide support for printers and copiers
Active directory management of users and security groups
Typically requires high school diploma or equivalent and 1-3 years of prior relevant experience.
Demonstrated success improving, optimizing, standardizing, and streamlining customer support processes
Demonstrated experience with Microsoft Office products, Adobe Acrobat, Windows 10 and 7 operating systems, and Windows server operating systems,
Working knowledge of Active Directory, DNS, DHCP
** MUST have the ability to obtain a DOE Q Security clearance.
** MUST be able to work on site in Kevil, KY
Demonstrated experience and proven success working in a multi-tiered team environment.
We value and support the well-being and mobility of our employees with competitive benefit packages, complementary e-learning training, work-life flexibility, an exciting External Referral Program, and a diverse, inclusive and ethical work place. In fact, in 2020, Leidos was ranked as one of the “World's Most Ethical Companies” by the Ethisphere Institute for the third consecutive year.External Referral Bonus:EligiblePotential for Telework:NoClearance Level Required:Other ClearanceTravel:NoScheduled Weekly Hours:40Shift:DayRequisition Category:ProfessionalJob Family:Customer SupportPay Range: