Hardware Technician ( R-00056695 )
At Leidos, everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities. Learn more about the values and culture that are the foundations of our business. Our mission is to make the world safer, healthier, and more efficient through information technology, engineering, and science. We offer a robust benefits package including competitive salaries; company matching 401K Retirement Plan; comprehensive medical, dental and vision coverage; flexible work schedule to allow for life/work balance; tuition reimbursement and more.
We are seeking an IT Hardware Technician to be a part of a dynamic team to support the G2 Army MI Enterprise which provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT Systems. The successful candidate will possess a professional customer-focused attitude, strong communication skills, and strong ethics.
Troubleshoot and resolve common hardware and network issues including video cards, desktop/laptop issues, cabling and physical layer networking issues, and printer troubleshooting and/or maintenance.
Diagnose and resolve problems with desktop systems (Win 10), printers, digital senders, mobile devices and other standard office equipment.
Complete basic hardware work as directed, such as cable management, desktop PC installation, monitors, KVM’s, and laptop imaging and issuance.
Provide Tier II/III service support to customers in person and over the phone with minimal to no direct oversight.
Provide input and update to standard operating procedures.
Conduct validation of ticket information to ensure completeness and accuracy and escalate issues via ticketing system and requests for assistance as needed.
Take part in organizations change management process.
Participate in or lead special projects and day‐to‐day operations as needed or assigned by the Site Lead.
Interact daily with supervisor, peers, and customers.
Provide polite and friendly customer service.
•Bachelor's degree up to 2 years prior relevant experience. Additional years of experience may be considered in lieu of a degree.
•Strong troubleshooting skills.
•Experience with Microsoft Service Manager ticketing system.
•Active DoD IAT at Level II certification, Security+ce and Computing Environment (MTA/MCSA-Win 10).
•Active TS/SCI security clearance.
•Comprehensive knowledge of IT service desk requirements with the ability to complete difficult and complex assignments and ability to provide over the phone troubleshooting.
•Experience working with demanding, high ranking customers and staff.