Job Details
Leidos
Help Desk Technician
Description
Job Description:
Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient.
Our Civil Group offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionals.
Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient.
Our Civil Group offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionals. Driven by our talented workforce, the Federal Energy, Environment and Commerce Operation builds trust through an array of energy-related IT, environmental science and engineering solutions to meet our customers’ needs.
Primary Responsibilities
The ideal candidate will:
- Works directly with end users to resolve problems with desktop and networked services
- Gathers information, diagnoses customer needs, and conducts extensive research to find solutions to resolve reported problems
- Tracks detailed information concerning each customer’s service need through an on-line database
- Documents diagnostic steps utilized to troubleshoot the reported problem
- Ensures customer satisfaction in every step of problem resolution and confirms customer can access the required services or applications
- Provides support for telephone moves, additions, and changes for all telecommunications, including cellular devices
- Orders and coordinates ordering of equipment
- Keeps support services running smoothly and efficiently
- Provides general information about computing services, including information about access to services provided
- Makes acute referrals to other service providers as needed for problems beyond the scope of services provided by the Helpdesk
Basic Qualifications
- Associate degree or Technical Diploma in the field of Helpdesk Support and Local Area Network (LAN) Support or equivalent
- Requires high school diploma or equivalent and 3 – 5 years of prior relevant experience. 7 years of experience will be considered in lieu of degree.
- Possesses strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with moderate attention-to-detail.
- Administers senior level written and verbal communication skills
- Possesses senior level PC skills to include Microsoft Office (Outlook, Word, Excel, and PowerPoint), Adobe Acrobat.
- Conveys the ability to apply organizational practices, policies and procedures in performing a wide variety of related administrative tasks.
- Maintains the judgment and discretion to properly discern and safeguard highly sensitive information and documents, including company-proprietary information, and classified or otherwise sensitive national security information.
- Must be a US citizen.
- Must be able to obtain an L level security clearance.
- Must have received the COVID-19 vaccination.
Driven by our talented workforce, the Security Detection & Automation Operation is the cornerstone of Leidos’ comprehensive suite of fully integrated security detection and automation solutions for aviation, ports and borders, and critical infrastructure customers around the world, with more than 24,000 products deployed across 120 countries. Leidos is positioned to address emerging and evolving threats through rapid development of innovative solutions for our global customers. Leidos’ SDA Operation, in conjunction with the TSA, also performs on-call, onsite installation servicing of X- Ray Detection Equipment using leading edge technology to ensure the safety of our clients, customer and passengers.
The Security Detection and Automation Operation is comprised of four divisions to align with our customers’ missions and needs:
See how Leidos is safeguarding people and commerce by selecting the link below!
Transforming global security and detection.
Leidos is growing! Connect with us on LinkedIn and Facebook.
We value and support the well-being and mobility of our employees with competitive benefit packages, complementary e-learning training, work-life flexibility, an exciting External Referral Program, and a diverse, inclusive and ethical work place. In fact, in 2020, Leidos was ranked as one of the “World's Most Ethical Companies” by the Ethisphere Institute for the third consecutive year.
Please note that effective October 1, to enter Leidos facilities in the U.S. and to attend Leidos business events outside of our facilities, employees, vendors, subcontractors, and visitors will be required to be vaccinated or maintain proof of a weekly negative COVID-19 test. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated or able to show negative COVID-19 test results to access facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible.