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Bristol Myers Squibb

Senior Manager -WW HCP Meetings Technology Cvent Business Capability Lead (R1558013-en-us-1)

Technology

Information Technology Manager

Yearly

No

Lawrence Township, New Jersey, United States

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

POSITION PURPOSE

As the owner of the CVENT relationships for the organization, responsibilities include end-to-end CVENT global operations, planning, and strategy related to HCP meetings and events. This position has a high profile and impact as the CVENT vendor partnership is embed in >30,000+ global events of varying sizes.

As the subject matter expert for the CVENT platform this role requires internal stakeholder management, close alignment with key partners at CVENT and across the BMS ecosystem (Transparency, IT, Compliance). The individual in this role will be tasked with the development of roadmap for Cvent system enhancement, creating and monitoring Service Level Agreements (SLAs), documenting and training of Cvent system, as well as defining, publishing and monitoring Key Performance Indicators (KPI). The role will also provide direct ownership of key projects while delivering support for the strategic and functional leadership around the Cvent enterprise system with attention to delivering a simplified user experience. This role will partner within the broader Omnichannel team to enhance the end-to-end meetings and events experience.

Organization: OCCWorldwide Events and Meeting Capabilities

MAJOR DUTIES AND RESPONSIBILITIES

  • Lead matrix teams across the globe with effective utilization of CVENT including (but not limited to); HCP registration and logistics processes, defining transformational and continuous improvement initiatives based on company goals, industry trends and analytical rigor.
  • Develop, manage, monitor and continuously evolve a series of aligned KPI’s/SLA’s to effect continuous improvement of the system, processes and both user and HCP experience.
  • Be the project lead and figurehead for the utilization of CVENT for BMS.
  • Build a network of relationships, working directly with local and regional, internal and external contacts to define the Cvent roadmap and capabilities required to meet the demand and foster forward-looking innovation. Share insights with related forums & groups to establish a common understanding and purpose.
  • Establishment of governance framework for CVENT and optimize operational processes. Monitor and manage ongoing performance of BMS users and the CVENT platform, leading a regular cadence of meetings, and taking actions on associated follow-ups.
  • Lead regular business reviews with BMS’s Partners (Cvent, Agency Partners etc.), utilizing Stakeholder/Partner feedback, KPI and SLA performance to drive efficiency, process optimization and improve data quality.
  • Continuously improve data quality of the system, identify the root cause of any errors and ensure the responsibility for developing and implementing solutions is correctly identified and aligned.
  • Leading the development of best practice and knowledge sharing initiatives across the events management team (Events and Meetings Center of Excellence - EMCoE), Congress environment and the users of the CVENT platform. Steer the matrix teams towards greater efficiency, one common process and increased flexibility
  • Lead implementation efforts to design and deploy CVENT system and process improvement by understanding the Cvent user experience and working with Congress Management, EMCOE, Transparency, and IT matrix partners (including simplification of associated processes)
  • Partner with the transparency team to ensure timely and accurate capture of “transfer of value” (TOV) data and work with the IT partners to ensure any errors are identified, root cause established, reported and fixed.
  • Proactively communicate capabilities to all key internal stakeholders including WW Events and Meetings, Omnichannel leadership, Compliance, Transparency, IT etc. through the most appropriate channel to ensure BMS stakeholders are operating efficiently, knowledgably, and compliantly.
  • Partner with related matrix process and system owners to improve the overall HCP registration experience
  • Lead change management for operational capabilities across any market or event where CVENT is utilized and ensures success through a combination of systemized and ad-hoc, proactive and reactive communication, training mediums and modalities

KNOWLEDGE, SKILLS, and COMPETENCIES:

  • Business or Technical undergraduate degree, master’s degree desirable
  • 3+ years professional experience in the Pharmaceutical, IT or Consulting practices
  • Must have extensive experience with the Cvent platform specifically administrator experience supporting Cvent in a large enterprise
  • Experience with the Veeva Events platform is highly desirable
  • Experience defining and driving global initiatives from concept through close-out
  • Experience owning enterprise systems and leading large-scale process and system related change initiatives
  • A proven track record of effectively and efficiently driving performance within a matrix organization and a strong ability to build alignment and work collaboratively with others
  • Exceptional knowledge analyzing business processes, quantitative and analytical skills
  • Authoring procedural documents (SOPs, work instructions, job aids) and coordinating reviews/approvals
  • Developing and conducting training and/or mentoring team members on key activities and processes
  • Project management experience with the proven ability to prioritize, handle risk, control costs, adhere to timelines and manage project teams
  • Expertise of Global HCP processes to act as subject matter expert (SME) across the following areas: the Cvent application, Meeting Planning and Management, Reporting, Data validation, and able to form strong partnerships with Legal, Regulatory, Compliance, Transparency Reporting team
  • Establish effective working relationships and communication with Senior Leadership, key stakeholders and team with a focus on change agility and an enterprise mindset
  • Exceptional influencing skills are necessary, especially when engaging executives with strategy related decisions
  • Exceptional interpersonal skills, both verbal and written
  • Ability to assess and promptly resolve problems. Must demonstrate a curiosity mindset and ability to understand nuances in local vs global needs/processes and requirements

DEVELOPMENTAL VALUE:

Develop Continuous Improvement skills and experiences:

  • Serve as a lead or team representative on process transformation and implementation teams
  • Develop the ability to understand and assimilate a broader range of information solutions that can enable business needs
  • Experience working on global enterprise system implementations
  • Transform a key area related to BMS’ Commercial and Medical educational and promotional activities

Develop Professional Relationship Management skills and experiences:

  • Viewed as a trusted advisor and develops diverse business relationships and teams
  • Learn and develop the knowledge of Pharmaceutical Meetings Management, Omni-Channel and Digital Capabilities
  • Advocate and develop business process improvements and enhancements
  • Develop strong negotiation and influencing skills taking in a variety of viewpoints to create positive outcomes for all parties
  • Gain exposure to senior management with a heightened awareness of the importance of cross-functional networks to achieve business results

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognises the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. If you require reasonable adjustments in completing this application, or any part of the recruitment process direct your enquiries to adastaffingsupport@bms.com. Applicants can request an approval of an adjustment prior to accepting a job offer.