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Job Details


Key Bank

Business Technology Senior Manager

Technology

Information Technology Manager

No

Brooklyn, Ohio, United States

Location: 4910 Tiedeman Road - Brooklyn, Ohio 44144 Business Technology Senior Manager to work in Cleveland, OH: Manage Enterprise Contact Center Platform. Maintain technology strategy to support multiple lines of business. Strategic objectives and aligns to the enterprise’s architectural standards. Lead the migration of Genesys and Cisco Contact Center platforms to a unified Cloud Contact Center Technology platform to support the enterprise. Lead the implementation of multiple technology programs. Requires a Bachelor’s degree in Computer Science (or equivalent based on evaluation of academic credentials, training and/or experience) as well as twenty-four (24) months in job or job related experience to include maintain technology strategy to support multiple lines of business; strategic objectives and aligns to the enterprise’s architectural standards and lead the implementation of multiple technology programs. Opportunity to work from home. Full-time position at 40 hours/week, Monday through Friday 8:00 a.m. to 5:00 p.m. Apply online at www.keybank.com. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $110,000 to $206,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties. Job Posting Expiration Date: 03/17/2024 KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. #LI-Remote