Senior Benefits Specialist

"**Senior Benefits Specialist****Preferred Qualifications**As a member of the Benefits organization, your focus is to support U.S. employees and their families by answering benefits related inquiries. This involves answering inquiries and escalations to the Oracle Benefits Portal via email and telephone on a broad array of benefit plans, eligibility, and enrollment systems. The Oracle Benefits team takes pride in providing personalized service to the large U.S. population of about 45,000 employees and their families.The Senior Benefits Specialist spends at least half of their time answering inquiries.**Other responsibilities can include:**Day to day administration activities such as providing data and reports to payroll, finance and outside vendorsManaging projectsAssisting with implementation of new programsTraining other Benefits team members, andLeading informational webinars such as new hire orientation and program overviewsDuties and tasks are standard with some variation. Below are some traits that we seek when hiring an ideal candidate.**Knowledge, Skills and Abilities:**Has knowledge of benefits programs; for example 401(k), medical/vision/dental plans, and Affordable Care Act Reform, ERISA, ADA, FMLA and disability programsOffers new ideas and innovative solutionsIs a team player, encourages participation and is willing to offer help where neededAdapts communication style to fit the audienceTakes initiative and is proactive in their approach to problem solvingWorks under pressure and is able to handle multiple demands and competing priorities, as well as able to meet specific deadlinesSomeone that works with confidence, uses excellent judgment and understands when to bring in other resources when necessaryWill work with confidential employee medical information, therefore HIPAA guidelines must be adhered toDemonstrates ability to learn new and often complex business systems quickly and effectivelyAssists with auditsDemonstrates proficiency with e-mail, Word, Excel, Internet and the ability to learn other systems**Experience and Education:**Three to five years of benefits experience - employee facing and administrationAdvanced knowledge of excelExperience in Benefits reports; such as, enrollment data, payroll reporting, and compliance reporting preferredProject management experience preferredSkilled at explaining and presenting benefits information one on one to individuals, in live presentations and webinars to employeesB.A. or B.S. - Human Resources or equivalent experience**Professional Characteristics:**Excellent communication and customer service skillsExcellent listener and can ask good questions so as to learn customer needsTakes initiative and uses all available resourcesExcellent research and problem solving skillsEffectively manages time and priorities to meet service levelsSelf-motivated, focused, and driven to achieve goalsExercises judgment, initiative, and discretion when providing solutions to customers**Detailed Description and Job Requirements**Administers and communicates Oracle* s benefit programs in regards to plan options, enrollment, and policy features. Assists with employee eligibility and claim issues. Conducts benefits employee orientation. Assists in implementation of annual open enrollment. May be assigned a wide variety of departmental projects; ie: analysis of new offerings, coordination of vendors and providers. May answer general 401(k) and redirect calls as appropriate.As a member of Corporate Benefits you will be responsible for the daily administration of Oracle* s flexible benefit programs to include medical, dental, vision, life insurance, AD&D, LTD and legal services. Will interface with Oracle* s web tools to support benefit programs.Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Strong verbal and written communication skills in partnering with employees, HR, and vendors/providers. Strong customer service/computer skills. Familiarity with HRIS systems. Ability to learn quickly (including technical skills) and adjust to rapidly changing work environment. 2 years benefits experience and BA/BS degree.**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.****Job:** Human Resources**Location:** US-NC,North Car-Durham**Other Locations:** US-CA,California-Rocklin, US-TX,Texas-Austin**Job Type:** Regular Employee Hire**Organization:** Oracle"