WW HCP Meetings Capability Lead
At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.
Pharmaceutical congress, events and HCP meetings form a critical engagement channel with complex industry code, regulatory and statutory requirements at local, country, and regional levels. The Worldwide Events and Meeting Capabilities team sits at the center of this dynamic environment and is focused on developing, scaling and harmonizing key capabilities across Events and Meetings management team. The HCP Meetings Capability lead will provide strategic planning and functional leadership around enabling new capabilities and evolving existing capabilities to drive a simplified user experience internally, as well as seamless user experience externally and in harmony with other omni-channel capabilities.
Partner with WW Events Management, broader Omni-Channel Capability organization, Congress Management, IT, Market Research, Compliance, Transparency and Global Procurement teams to define meeting capability needs that support meeting execution, improve operational efficiencies, and drive a superior customer experience at BMS meetings and events
Define near and long-term objectives to identify and enhance core capabilities around HCP experience, simplification, and usability for internal/external partners
Lead agenda and discussions with Senior Leadership Steering Committee meetings
Ensure partnership across market teams on requirements definition and prioritize areas of greatest impact
Establish governance model to support intake of requests and future enhancements
Lead continuous improvement efforts across Congress and EMCoE teams to evolve baseline capabilities by leading process mapping exercises to ensure analytical rigor in process evaluation
Partner with market research organization to understand HCP needs and wants to identify and define transformational capability initiatives based on industry trends and analytical rigor in order to improve their overall experience at events
Provide business process leadership for key meetings and events capabilities, in partnership with WW Events Management, Congress Management, Omni-Channel Capabilities, IT, Compliance, and other Global Business Operations teams
Supporting the deployment of strategic initiatives within the BIA Commercial space
Management of day-to-day activities, governance and evolution of key strategic partner engagements
Focuses on collaborating with Enterprise teams and a Project Coordination team to oversee day-to-day team operations
Manage resources (FTE and consultants) to ensure successful training, rollout and adoption of new processes and capabilities
Lead HCP Capability manager in diagnosis of capability gaps, project mgmt. and sustainability efforts to identify, measure and deploy capability improvement efforts
Seek to understand the full end to end process with a high level of ownership to resolve open issues
Look for highest priority opportunities and gaps across the organization and create a strategic roadmap and vision in an undefined space
Evaluate and evolve key performance indicators across Events and Meetings team
Understand capability maturity within each market and support scalability & consistency across other markets where possible and appropriate
Proven experience providing Project Leadership to drive strategic initiatives to completion across matrix teams
Has experience leading cross-functional initiatives through DMAIC project lifecycle (Define, Measure, Analyze, Improve, Control)
Provide root cause analysis to determine the source of process inefficiency and develop business case and strategic plan to resolve process inefficiencies
Serve as a subject matter expert on HCP control procedures; provides appropriate guidance and direction to business partners
Viewed as a trusted advisor and develops diverse business relationships and teams
Participate in goal setting, appraising personal performance against team goals, supporting team members in their respective endeavors, and seeking ways to enhance the collective teams’ engagement
Demonstrate success working in a matrix environment and developing effective relationships with business and functional partners at all levels of the organization.
Develop the ability to effectively communicate, impact, and influence various levels of management/staff within BMS
Leadership experience in selecting, leading, developing, motivating, and achieving results through teams in a global context
Exhibit strong negotiation and influencing skills to entertain variety of viewpoints and create positive outcomes for all parties
Exposure to senior management while gaining a heightened awareness of the importance of cross-functional networks to achieve business results
Create a strategic roadmap and vision in an undefined space
Advocate and develop business process improvements and enhancements
Serve as a team representative on process transformation and implementation teams
Develop the ability to understand and assimilate a broader range of information solutions that can enable business needs
Qualifications & Experience:
Lead and guide colleagues across the globe in HCP meeting processes, defining transformational and continuous improvement initiatives based on company direction, industry trends and analytical rigor
Support design and deployment of HCP tools and processes
Facilitate discussions with senior stakeholders supporting a simplified approach
Partner with process and system owners in all areas involved in the HCP meetings and events experience
Proactively communicates to ensure BMS stakeholders are operating efficiently, knowledgeably, and compliantly
Manage the creation of Change Management and Training Materials as needed
Recommend process improvements discovered through performance monitoring
Business or engineering undergraduate degree, master’s degree desirable
7-10 Years professional experience in the Pharmaceutical, or Consulting practices
Experience leading or supporting global initiatives from concept through close-out
Experience supporting enterprise systems and large-scale process and system related change initiatives
Demonstrated ability to take a strategy and develop/run large scale multi-function, multi-year enterprise projects including people, process, technology, policy
Strong knowledge analyzing business processes, gaps, and training documentation
Strong quantitative and analytical skills and training others
Expertise of Global HCP processes also a plus, in order to act as Subject Matter Expert across the following areas: Contract Management; Payment Management; Meeting Management; Reporting / Data Analytics; Legal / Regulatory / Compliance Needs
Demonstrates ability to deal with unstructured, relatively difficult assignments that will require effective communication and organization skills
Establishes strong working relationships with Leadership, key stakeholders, and team with a focus on change agility, enterprise, and growth mindsets
Strong interpersonal and influencing skills are necessary
Ability to operate through influence rather than authority
Ability to assess and promptly resolve problems
Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
Physical presence at the BMS worksite or physical presence in the field is an essential job function of this role which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and enhances the Company culture.
To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.
Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an approval of accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application or if you are applying to a role based in the U.S. or Puerto Rico and you believe that you are unable to receive a COVID-19 vaccine due to a medical condition or sincerely held religious belief, during or any part of the recruitment process, please direct your inquiries to email@example.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
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