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Client Experience Lead (Experience Director) (210002WB)


Lead Developer



Lehi, Utah, United States

"This director position is responsible for managing business operations and resources of a given practice that can be defined by industry, service line, technology center, specialty area or region. Responsible for managing the three main pillars of a practice: people management, portfolio/delivery management and sales enablement. Has profit and loss responsibility or financial/expense management of practice.Accountable for operational/financial metrics and overall business results of practice. Responsible for maintaining strategic direction, ensuring profitable growth of the practice, quality of consulting delivery, and maintaining customer referenceability. Develops strategy and plans to successfully implement operational policies and achieve business objectives. Accountable for managing and growing a significant revenue stream and customer base. Typically manages multiple first line managers and/or senior level individual contributors. Resolves staffing issue in complex engagements. May serve as advisor or project sponsor role for moderately complex engagements.10 years of experience relevant to this position including 5 years of consulting experience and 2 years of project management leadership experience. Direct line Management experience including project, people, customer, financial management preferred. Product, technology or industry expertise relevant to the practice focus. Ability to develop and maintain relationships at the executive level. Undergraduate degree or equivalent experience. Ability to travel as needed.*This is a remote/office based position which may be performed anywhere in the United States except for within the state of Colorado.**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.**Client Experience Lead (Experience Director)*Oracles mission is to help people see data in new ways, discover insights, and unlock endless possibilities. Oracle North America Applications Consulting (NAAC), were building the bridge between Oracles innovative technology and the people who use it to achieve incredible things.Moving to the cloud is more than a technology change, it's a cultural shift. For a successful cloud adoption, people in organizations need to evolve the way they think and feel about the work they do.Our Professionals/Consultants within the Experience team focus on leading the Oracle Consulting practice (OCS) to provide a relevant, engaging, educational, and rewarding experience for our customers so they can navigate their path successfully. They do so by providing teams with the right tools, training, communication, and even inspiration to make the cloud journey a successful one.Consultants within the Experience practice have the strategic, leadership, and communication skills to lead the OCS team in delivering an experience that is relevant and tailored to the client. To do so, they collaboratively/envision/the customer experience, help/navigate/the client executive team on their journey,/align/the project to the customers changing needs; and act as a client/escalation point./Roles within the Experience Team include:1. *CLIENT EXPERIENCE LEAD** Assist the client in preparing, organizing, and executing their responsibilities for each moment that matters with emphasis on cloud culture, speed of decision-making, and organization model.* Work with the client to appropriately set expectations on how the team will work, set the pace, and ensure the client is clear on their role on the implementation journey.* Advise the client with their cloud culture journey.* Prepare the client to perform their roles and be successful in cloud delivery.* Design a learning environment for the joint team.* Help the client break down their silos and barriers to collaboration to drive speed of decision-making.* Support the client in aligning the business to accept the solution.* Aid the client in knowledge transition planning* Specifically, you will be responsible for:o Running the clients cloud culture readiness assessment.o Work with our client to determine how the team will work, communication cadence, escalation path, and change control management.o Supporting the client in decision-making, organization, and planning.o Scheduling learning sessions.1. *EXPERIENCE ARCHITECT** Lead the development of the projects vision for an elevated customer experience, including the project branding and setting the teams experience approach for key moments in the journey.* Listen, empathize, and re-think how to frame the journey, each phase, and key meetings so that clients understand where they are in the journey and whats expected of them.* Own getting to the point in a manner that is business friendly and effective.* Orchestrate conversations to maximize the client experience, minimize time to solution each module, and drive collaboration between Oracle and the client team.* Show an interest in design thinking and human-centered approach to business with a mastery of facilitation techniques and innovation practices to be used in sessions but also to up-level the Oracle team.* Facilitate key project meetings, and drive selected playback sessions which have critical client engagement.* Provide input to the test approach to ensure the solution meets client goals.Life within the Experience PracticeOur clients may hire us for delivery, but we are judged by the experience they have in their journey to moving to the cloud. The journey of moving to the cloud is complex and demanding for everyone involved. Experience Consultants are at the core of humanizing what can be a technical and overwhelming process for everyone involved.They help envision and deliver the elevated customer experience. From helping lead collaborative workshops, to developing strategic documents and facilitating key sessions, they foster a culture of collaboration, innovation and compassion. Experience Consultants rely on human-centered techniques, strong communication skills, and their knowledge of the industry to create an exceptional client experience for our clients.Experience Consultants are a relatively new role in the organization, so candidates must thrive in an environment of transformation and be energized by leading our own internal team into new territories.*Client success*We need professionals who can help create an exceptional client experience. Your role is to help our clients be successful in their transformation journey, by helping shift to a cloud culture mindset that focuses on transparency, versatility, empowerment, simplicity, and collaboration.*Leadership*You will help provide coaching and mentoring across the joint team. You will participate in shaping and mobilizing our team, people development, and programs we run to engage and develop our people.You will help us imagine the art of the possible help us dream up what we arent thinking about new assets, better delivery approaches and help our clients do the same.At Oracle Consulting, we believe:* The attributes of modern cloud businesses demand new ways of thinking: more human-centered and experienced-based approaches.* Cloud technology should free people from bureaucracy and hierarchy, and empower them to analyze and solve problems independently.* Aligning people, processes, and technology to the overall business strategywith empathy and creativitytransforms industries.* Celebrating each employees contributionsnot just their skills on paper, but who they really arecultivates an environment where our people are engaged, believe in our vision, and are fiercely committed to creating game-changing results for our clients.You are:An out-of-the-box thinker always looking for new approaches and solutions. You enjoy rolling up your sleeves and tackling challenges with a hands-on approach. Youre interested in technology, but you recognize its not the only factor that determines success in the cloud. You have a passion for client success across the lifecycle-building relationships that blossom into trusted partnerships one decision at a time. You know the key to delivering exceptional customer experiences lies in your ability to apply industry knowledge, providing relevant and dynamic insights to each client you serve. Youd much rather listen, ask questions, and engage in candid conversations to design innovative solutions. Entrepreneurial-minded, you have sound judgement and can navigate complexity. You are a highly collaborative team player, who can navigate different personalities, work well with others, and share lessons learned and knowledge gained from project experience. You take ownership of your individual success as well as those around you, modeling integrity and accountability with colleagues and clients.You are a skilled utility industry practitioner who knows how to reinvent Energy Retail & Customer Services in the new digital world and provide our utility clients with industry solutions and services.JoinNAAC-V-Change**Job:** **Consulting***Organization:** **Oracle***Title:** *Client Experience Lead (Experience Director)***Location:** *United States***Requisition ID:** *210002WB*"