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Job Details

Verizon Communications Inc

Lead Developer - Chatbot & NLP ( 588651-1B )


Lead Developer



Temple Terrace, Florida, United States

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

As a Conversational AI Architect, you will contribute to delivery of Contact Center AI (CCAI) solutions for our customers. You will design new and innovative virtual agent solutions to enable digital transformation for our customers. You will co-develop virtual agent solutions with Google dialog flow. You will maintain close partnership with Google’s team to build and constantly drive excellence in our products. You will build conversational interfaces and virtual agents for customers using core Google products such as Dialogflow and Contact Center AI.

  • Manage Google dialog flow for DA platform.
  • Work with Google NLU engineering team in optimizing and refactoring 1300+ intents.
  • Train Google dialog flow custom model.
  • Identify new intents and train optimally.
  • Keep fallout rates to below 5%.
  • Use AI/ML modeling techniques to optimize the model.
  • Collaborate with Program Management, Engineering, UX and Product teams to identify product gaps, and work with cross-functional teams to design solutions.

This role will be based out of one of the locations listedin the posting. In this role, you'll have a defined work location that includes work from home and assigned office days set by your manager

What we’re looking for...

You’ll need to have:

  • Bachelor's degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Experience of launching chatbot or voicebot applications.
  • Experience in NLU and NLP classifications.
  • Experience in python, java, J2EE, Spring boot, micro services architecture.

Even better if you have:

  • Bachelor degree/Master degree in related field.
  • Effective leadership and influencing skills in the application of AI or Machine Learning.
  • Experience of building chatbots or voicebots with Dialog Flow, Design engaging conversational interfaces for Contact Center AI (CCAI).
  • Use AI/ML modeling techniques to optimize the model.
  • Experience in Google CCAI platform.
  • Experience in dialog flow V2 and V3 models.
  • Certifications in GCP and AWS is an added advantage.
  • Good knowledge of NLP/NLU classification algorithms.
  • Communication skills.


Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).