Network Analyst II-Wholesale Service Assurance

About the Role: The Network Analyst I/II - NOC will assist with the management, operational support, and troubleshooting for all on/off net TDM, Optical/Wave, Ethernet, Dark Fiber wholesale customer data and transport services. The Wholesale Service Assurance (WSA) team provides 24x7x365 support for the Windstream Communication service provider network. What You'll Do: · Work with LEC's, IXC's, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required · Utilize Remedy ticketing system for documentation, escalations, and Field Operations Dispatches · Follow prescribed escalation (internal/external) polices within SLAs · Provide leadership to team members Accept escalations as provided by management Perform work in shifts within a 24x7 Network Operations Center environment Do You Have? · Knowledge of Optical Transport networks, including Cyan Z33/Z77, Cisco ONS 15454, Cisco CPT, Infinera, Ciena 4200, and Tellabs 7100 · Ability to read and interpret CLR/DLRs Strong communication skills Even Better: · Strong TDM and DWDM experience as a network technician/engineer · Network Operations Center experience with a telecom provider · Desire to work an overnight shift from midnight to 8:30 am EDT Our Benefits: · Medical, Dental, Vision Insurance Plans · 401K Plan · Health & Flexible Savings Account · Life and AD&D, Spousal Life, Child Life Insurance Plans · Educational Assistance Plan · Identity Theft, Legal, Auto & Home and Pet Insurance About US: Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. Windstream DEI&B Statement: Connecting people in a world of infinite possibilities. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. The diverse voices of our employees fuel our innovation and the inclusive, equitable culture we are building fosters belonging and empowers each one of us to create amazing customer experiences. Our Employee Resource Groups: WinVets – Veteran Employee Resource Group WOW – Women Employee Resource Group WINPRIDE – LGBTQ+ Employee Resource Group WBPN – Black Professional Resource Group WARG – Ability Resource Group LaFamilia –Hispanic Resource Group