Job Details
Verizon Communications Inc
Engineer III - Network and Operations
When you join Verizon
Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.
What you'll be doing...
When there are network outages or service issues, you'll be there to prioritize the situation, solve the problem or find higher level technical support who can. You will support core systems such as the Global VoIP, TDM and Global SS7 switching networks. Your role providing Tier 1 support and network surveillance will keep things running efficiently and change the way that our customers live, work, and play.
- Monitoring switch and data network elements and responding to network alarms and events.
- Performing initial trouble triage and resolving and/or raising issues.
- Presenting technical information and issue status to customer service centers, technical support organizations and management teams.
- Generating, managing and updating problem-tracking tickets, flash notifications and critical issues.
- Providing timely and accurate network information to management and other groups during network events and major outages.
What we're looking for...
Being the first one to encounter and solve a problem is enjoyable to you. You're great at following an established process or procedure to complete tasks. Experience navigating and working well at all levels in a fast-paced, ever-changing network environment. You are dependable and enjoy the flexibility necessary to support the rotational needs of a technical support environment.
You'll need to have:
- Associate's degree or two or more years of work experience.
- Three or more years of relevant work experience.
- Willingness to be on call for some weekends and perform shift work on a flexible schedule.
- A degree.
- Knowledge of telecommunications equipment and technologies like Telephony Switching, Data Communications and Network Routers.
Where you'll be working...
In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.
Even better if you have...
- Experience working with the FAA preferred.
- Must be able to obtain a Public Trust clearance requirement upon hire.
Where you'll be working
In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.
Scheduled Weekly Hours
40
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
