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Job Details


ServiceNow Program/Project Manager


Program Manager


Coral Gables, Florida, United States

IBM Application Consultants work directly with our clients on key initiatives. You will have the opportunity to build an in-depth understanding of their business issues and implement organizational strategies that drive adoption of change. We are looking for experts who can build credibility and trust with our clients and provide knowledge that addresses individual and unique business needs.

Your Role and Responsibilities
Leads, manages and integrates day-to-day execution of project activities in accordance with contract requirements and is responsible for technical, schedule, cost, and financial performance.
• Manages risk, customer, and key stakeholder relationships.
• Ensures compliance with quality standards and escalates challenges to Program Manager.
• Supports project staff management.
• Serves as the primary customer contact for the project.
• Champions performance excellence and continuous service improvement.
• Interfaces with task and functional leaders, subcontractors, and support personnel.
• Accountable for project delivery (schedule, scope, and budget) and collaboration
• Creates and maintains project plans, charters, and status reports
• Follows PMO framework, ensures stage gate approvals, and drives the project deliverables/milestones
• Responsible for audit deliverables
• Conducts weekly status meetings with process stakeholders and project teams
• Owns and drives project risk, issues, decisions, and action items. Escalates to Program Manager
as required
• Drives UAT, Training, OCM and Implementation activities
• Onboard/offboard project resources and facilitate access requests
• Acts as a change champion in Organizational Change Management activities
• Stakeholder relationship management

Required Technical and Professional Expertise
  • Bachelor's Degree in Engineering, Computer Science, Systems, Business or related technical
  • 10+ years of Project management experience using MS Project, MS Visio
  • Experience with Metrics and Reporting,
  • Must have multiple ServiceNow implementations' Project Management under their belt in at least 1 of the product lines ITSM, ITOM, ITAM or IRM/SecOp
  • Must have managed at least one large-scale ServiceNow implementation from start to finish
  • Able to manage projects using ServiceNow’s SIM methodology
  • Experience managing Projects for Public sector clients will be an advantage
  • Require PMP Certification and Certified SCRUM Master (CSM

Preferred Technical and Professional Expertise
  • Established Client Relationship
  • ServiceNow Platform Understanding

About Business Unit
IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your Life @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement
IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.