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Program Manager 4-ProdDev (210004BS)


Program Manager



Morrisville, North Carolina, United States

"**Program Manager 4-ProdDev****Preferred Qualifications****Cloud Foundation Services, Technical Program Manager**_Are you looking for your next great career adventure at a world class company? Do you want to help cure disease, build huge structures, run utilities, eliminate telephone fraud, and help millions with their buying experiences, hotel experiences, and morning coffee every day? Are you easy going with a positive attitude even when under an extreme amount of pressure? If you answered yes to these questions, then we want you!_Be a part of the Oracle Cloud Infrastructure (OCI) Cloud Foundation Services (CFS) team. We are combining the elasticity and utility of cloud services with the granular control, security, and predictability of on-premises infrastructure to deliver high performance, high availability, and cost-effective infrastructure services. As we are building and growing, we are seeking a high energy individual to step into a cloud oriented Program Manager role.This role requires a thinker with strategic vision and tactical prowess. We need you to identify gaps and communicate ideas, solutions, and concerns, as well as identify plans for future process development, iterations, and the continuous improvement of them. You will be expected to recommend changes and support your positions on those changes using the data you report.As a Cloud Program Manager on the CFS team, you will work internally with the team to refine DevSecOps practices and reporting. Metric reporting will include, but is not limited to, SLA compliance of internal and external partners, ticketing SLAs, roadmap execution performance, operations efficiency, and regional deployment of services worldwide. An important function of this role is communicating risk factors to affected teams due to unexpected delays associated with underlying infrastructure and services. This role requires the ability to multitask and keep multiple sources of data organized and current.A Cloud Program Manager role is hardly ever the same hour-by-hour or day-by-day but being in an operations role with a company that operates in a start-up mentality is even more demanding. At Oracle, your daily workload and expected deliverables will be varied and priorities will definitely compete. Your fact patterns will be complex versus easy and you will be required to work effectively on your own and as an integral piece of the team. You must be fully competent in your own area of expertise but also able to lean in to support the team whenever required, and you will be expected to provide support and guidance to more junior members on the team. You will be expected to be open to stretching your knowledge boundaries often. They say a team is only as strong as its weakest link and this position requires a completely strong emotionally intelligent link to support his/her manager and the entire team.**Top Five Requirements**+ **Communication & Status** Effective communication is critical, especially when team members must operate independently and still act as a cohesive team unit to external stakeholders. You will be expected to provide consistent, valuable communication across teams and have the ability to drive all related tasks to closure as per process, including on time status reporting to peer stakeholders and executives.+ **SLAs & Reporting** - Drive SLAs. This candidate must have the ability to drive team members, internal and external, to meet all SLAs. He/she must be able to work around/remove obstacles and understand when escalation is needed to avoid impact to the project deployment/releases and business. This role is also accountable for efficient and effective monthly demand metrics such as ticket counts, and other Development/Operations/Support metrics.+ **Problem solving** - Can you see risk and how to avoid it? This role requires someone that can spot issues, prioritize and mitigate in accordance with priorities and risk appetite. You must also know how to ask the tough questions of several different teams and get them to support the common goal. Problems can also have downstream impacts, so the person in this role must be good with awareness of overarching project and timelines, identify and manage dependencies, plan to avoid surprises/risks as much as possible and be able to influence up and down the chain of command.+ **Organization** Cloud Program Management in a start-up environment means keeping many projects on track while managing multiple processes, deliverables and tasks, yet, still accommodating the day to day SaaS Cloud business needs across time zones. Agility is required as direction can frequently change on a dime with little notice and all other deliverables will still be due.+ **Change & Process** - We need a visionary that can see opportunities for improvement and make changes quickly, even at only 70% baked, to improve services to our customers now. This includes all aspects - writing up new processes, answering emails and support requests and being able to drive change in accordance with limited resources and compressed timelines effectively with awareness and inclusion across impacted teams.**Other Requirements** Be inquisitive! Ask around, find the best data sources for reporting and decision making, network with peers internal and external to the organization. Deliver Results!! Drive urgent requests, pull together meetings but always with a Teamwork Makes the Dream Work mentality. In other words, Dont Be a Jerk! (this is one of the Organizations core values, and the organization stands by it!) Its ALL About the Details! You must be detail oriented and understand that there is not much time during the day to concentrate quietly and focus. You must be able to plan for changing needs and priorities and always keeping tight on critical details which can never be a low priority. Support Your Team. You must be able to support your team members when demands heighten in other areas outside your core functions to ensure all business is kept at the level of service for the organization to not be impacted!**Basic Qualifications:** 6-8 years experience in the business/program management role Maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills Excellent organizational, verbal and written communication skills Ability to succeed through collaboration and working through internal and external, organizations and individual Tool proficiency JIRA, Confluence, Excel, Basic Scripting Demonstrated knowledge of Agile, Scrum, Kanban methods+ BIG team player!**Detailed Description and Job Requirements**Manage the development and implementation process of a specific company product.Manage the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery of new or existing products. Plan and direct schedules and monitor budget/spending. Monitor the project from initiation through delivery. Organize the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. Assign and monitor work of systems analysis and program staff, providing technical support and direction.Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. Seven years of project management, product design or related experience preferred.**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.****Job:** Product Development**Location:** US-NC,North Car-Morrisville**Job Type:** Regular Employee Hire**Organization:** Oracle"