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Job Details


Bristol Myers Squibb

Associate Director, Facilities Operations Contract Management

Technology

Project Manager

No

Brisbane, California, United States

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

Position Summary

The Associate Director, Facilities Operations Contract Management position will act as the site-level single point of governance accountability for the IFM Service Provider scope of work. This position will oversee all facilities services and develop annual budgets for all services such as maintenance (hard services), hospitality (cafeteria, catering, office coffee, vending, special events, reception, etc.) housekeeping, pest control, mail, shipping and receiving, space planning and lab services (where appropriate). This position will require a core competency in the Hard Services. Through the development of mutually beneficial relationships (partnerships) and the execution of governance processes with the IFM Service Provider and internal BMS stakeholders (such as BMS facilities operations, site customers, local and regional Finance, EHS, Quality, Procurement, Human Resources, Global Facilities Services and Global Energy departments), the Associate Director, Facilities Operations Contract Management will be responsible for the governance, monitoring and assurance of all aspects of the facilities management scope of services to ensure a consistent and cost effective service delivery that meets the service delivery needs of the facility and the IFM Service Provider. This will be achieved by developing aligned objectives on service delivery and performance expectations between site leadership and the Service Provider. The position will report to the West Coast Director, Facilities Operations.

The key focus is the successful governance and implementation of the IFM contract at the site level, acting as the single point of contact to govern, develop and maintain positive relationships with the Service Provider for all facilities management services at the facility. Furthermore, it is expected that consistency will be achieved across all sites through the use of matrix management and standardized governance processes within BMS. In this capacity the Associate Director, Facilities Operations Contract Management will be responsible for developing and monitoring yearly budgets in conjunction with the Service Provider and will facilitate/resolve site-specific governance issues with the IFM Service Provider and use good judgment when escalating issues throughout BMS’s matrix organization.

Key Responsibilities

  • Demonstrates tangible leadership and relationship management skills both across primary BMS stakeholders and Service Provider’s Account team.
  • Aligns objectives of BMS and the Service Provider to ensure the service delivery model meets the needs of the facility and is mutually beneficial to BMS and Service Provider.
  • Represents BMS’s interests while overseeing service delivery and maintaining and growing relationships with the Service Provider utilizing both informal and standardized local and regional governance processes and partnerships with BMS stakeholders such as BMS facilities operations, site customers, local and regional Finance, EHS, Quality, Procurement, Human Resources, Global Facilities Services and Global Energy departments
  • Responds to problems and concerns; oversees the implementation of BMS policies, rules and regulations as they relate to the IFM Service Provider to minimize BMS risk.
  • Partners with the Service Provider Representative to assure excellent service delivery to the facility; reviews and monitors performance in line with agreed SLAs.
  • Approval of service provider monthly and quarterly KPI metric results
  • Reviews Service Provider’s procedure manuals that demonstrate performance is being consistently delivered.
  • Reviews and manages contract documents to ensure consistency and adherence with master contract and BMS’s corporate standards
  • Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, and continuous improvement.
  • Works with Service Provider’s account management team and internal BMS stakeholders to monitor and modify the service deliverables in accordance with the changing business needs of the facility.
  • Develops site budget baseline and annual budget and assumptions with Service Provider
  • Controls and is accountable for the annual site IFM services facility budget, including direct Controllable and indirect Non-Controllable contract service expenses, preventative maintenance costs, project costs, rental expenses, energy management expenses and project/capital items. Accountable for and participates in site invoice reconciliation process (in a pass-through commercial model) and shared savings financial management.

Qualifications & Experience

  • Bachelor’s degree in Business Administration, Engineering, Finance, Planning or related field or equivalent work experience.
  • 5+ years operational experience with emphasis on integrated facility services. A core competency in the Hard Services and the management skills to oversee a portfolio of facilities services such as hospitality (cafeteria, catering, office coffee, vending, special events, reception, etc.) housekeeping, pest control, mail, shipping and receiving, space planning and lab services.
  • Strong leader with a management style that exhibits high energy, collaboration, candor, openness, results orientation and an ability to manage and resolve issues.
  • Demonstrated experience in contract negotiation for facilities related services.
  • Extensive contract management experience, preferably experience managing a performance based IFM contract.
  • Strong financial management skills, including budgeting, forecasting, and analysis of variances.
  • Familiar with GxP requirements.
  • Experience in managing the financial aspects of facility operations and services. Accounting and budget process knowledge.
  • Experience in the development of executive level presentations.
  • Experience working in a pharmaceutical R&D or laboratory environment or equivalent regulated industry.
  • Demonstrated leadership/management skills to deal with and resolve issues ranging from senior level, to administrative, to maintenance/engineering and soft services
  • Strong communication, interpersonal, negotiation and analytical skills.
  • Ability to manage to multi-million dollar budgets.
  • Demonstrable Health & Safety knowledge and/or experience (IOSH minimum).
  • Proven record of providing excellent internal and external customer service.
  • Ability to comprehend, analyze and interpret complex business documents.
  • Ability to respond effectively to highly sensitive issues.
  • Ability to write reports, manuals, presentations and articles using distinctive style.
  • Strong experience managing external business partners and vendors across various disciplines and geographies.
  • Demonstrated ability to manage across functional lines and deliver results in a matrix organization

#LI-Onsite

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Physical presence at the BMS worksite or physical presence in the field is an essential job function of this role which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and enhances the Company culture.

To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.

Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an approval of accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application or if you are applying to a role based in the U.S. or Puerto Rico and you believe that you are unable to receive a COVID-19 vaccine due to a medical condition or sincerely held religious belief, during or any part of the recruitment process, please direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.