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Job Details


Project Coordinator

Technology

Project Manager

No

Arden, North Carolina, United States

Eaton’s North American Sales division is currently seeking a Project Coordinator. This is a hybrid role based at our Arden, NC location. If you reside beyond a 50-mile radius, relocation assistance will be available.

What you’ll do:

The Project Coordinator serves as the commercial liaison between the product lines, Field Sales, Field project managers and the customer during the execution of Large and Major complex project orders.

In this function you will:

  • Develop and maintain strategic relationships with internal and external customers in assigned territory or vertical segment.
  • Use Eaton prescribed tools and applications to enter project orders consisting of Built-To-Order, Assembled-To-Order, and Engineered-To-Order equipment.
  • Promote proactive project management through timely and accurate communications with internal partners (Operations, Credit, Sales) and external customers relative to scheduling status, expediting, change orders, logistics and financial order management.
  • Serve as the customer’s advocate by relaying the appropriate level of urgency to peer contacts in the operations and escalating issues as required to management.
  • Manage daily phone and email activity, providing directions, solutions and updates, including back-up support as necessary for teammates.
  • Demonstrate proficiency in providing proactive support on complex orders which may include those assigned to Field Project Managers.
  • Take active role in developing, mentoring, and monitoring On-the-Job-Training for less experienced Project Coordinators.
  • Meet expectations per EatonCare Service Level Agreement.
  • Perform all other duties as required by Regional Management.

Qualifications:

Required (Basic) Qualifications:

  • Associate degree from an accredited institution
  • Minimum 2 years customer service experience
  • Sponsorship is not available. Candidates must be legally authorized to work in the U.S. on an ongoing basis without requiring company sponsorship.

Preferred Qualifications:

  • BS/BA Degree from an accredited institution
  • 4 years of Customer Service or Project Management experience
  • Proficient in Microsoft Office applications, with emphasis on Excel

Position Criteria:

  • Strong customer focus and interpersonal skills (written and verbal communication).
  • Strong computer skills including proficiency in typing.
  • Proficient in creative problem solving, conflict resolution and managing priorities.
  • Exceptional organizational and project management skills for managing high volume of transactions (orders, emails and
  • phone calls).

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-[Register to View] to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (https://www.eaton.com/content/dam/eaton/company/careers/US%20Benefits%20updated%2010.24.22.pdf) for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

The expected annual salary range for this role is $58500.0 - $85800.0 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.