Business Technology Project Manager

IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.Your Role and ResponsibilitiesIBM Technical Support Services (TSS) uses enhanced analytics and leverages global infrastructure and years of experience to deliver outstanding hardware, software and multi-vendor support services to our customers worldwide. For our fast-growing multi-vendor support team, we're looking to hire Delivery Manager with client-first mindset and eager to learn. In this challenging role, the Delivery Manager will be the contact point for all team members. He/she will need to act proactively to ensure smooth team operations and effective collaboration, assessing training needs, develop, execute and monitor technical and soft skills training programs and activities. In this role, you'll be expected to meet the needs of the team.Who are you?+ You will be in charge of leading various transition and transformation activities which span over all missions represented in the organization.+ You will interlock with various stakeholders to understand and implement their business requirements in different aspects: financial, headcount, process, tools etc.+ You will effectively use traditional (waterfall) and Agile project management approaches in the different initiatives that you lead.+ You will interlock with different sales or delivery teams to promote the CIC capabilities, assisting these teams in achieving their primary targets or helping win more business for IBM.+ You will communicate effectively with the leadership team at the countries, market and Geo level up to Vice President.+ You will demonstrate self-confident and assertive behavior when dealing with controversial matters, resolve problems and lead others by example.+ Charge with project direction, metric definition, and performance management. If you are ready to help our clients and project teams succeed, we would love to meet you.Required Technical and Professional ExpertiseSkills and expertise required:+ Understanding of HW Maintenance operations in Datacenter and/or Multivendor volume products+ Excellent communication skills including with C-level executive team+ Excellent English language skills (B2-C1 level both written and verbal)+ Excellent organizational and work prioritization skills+ Excellent analytical and problem-solving skills+ Very good negotiation skills+ Ability to work in a high pressure, dynamic situations, with a large degree of autonomy+ Experience in leading projects using waterfall or Agile methodologies.+ Capable of demonstrating leadership skills in project and transformation environment+ Experience and good knowledge in office tools (Office packs, Excel, PowerPoint) etc.Preferred Technical and Professional Expertise+ Experience in working with Salesforce+ Project Management certification- (Prince, PMP, Scrum Master) will be considered a strong advantage+ Portfolio of successful transition and transformation projects+ Masters degree in business administration or similar+ Experience in leading projects in a multi-national corporate environmentAbout Business UnitAt Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.