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Job Details

Verizon Communications Inc

Wireless Quality Assurance Engineer


Quality Assurance


Richardson, Texas, United States

When you join Verizon

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together-lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

The Wireless Priority Services (WPS) Wireless Quality Assurance Engineer is the wireless interface between WPS Engineering and WPS Operations, for performance monitoring, performance reporting, and WPS wireless system parameter compliance in accordance with Wireless Priority Services products.

The Wireless Quality Assurance Engineer is responsible for:

  • Wireless network performance monitoring, analysis, and reporting.
  • Works closely with engineers and cross-functional teams to identify and establish operational measurements and metrics.
  • Verifies network element configuration parameters that meet Priority Service performance, usability, scalability, reliability, and security needs in accordance with customer contractual requirements.
  • Producing technical documentation for network parameter configuration.
  • Implements a nationwide Radio Access Network (RAN) Parameter verification program.
  • Serves as a liaison between Wireless Engineers, Operation Specialists, and other internal resources in resolving wireless Priority Service performance issues.
  • Coordinates the development and delivery of contractually required reports to the customer.

What we're looking for...

You're great at following an established process or procedure to complete tasks. Experience navigating and working well at all levels in a fast-paced, ever-changing wireless network environment. You are dependable and enjoy the flexibility necessary to support the rotational needs of a technical support environment. You enjoy developing and maintaining excellent proactive, working relationships with all appropriate levels within and outside the company, especially internal teams. You thrive on researching highly technical subject matter, organize information from multiple sources, utilizing various wireless network tools, and express technical information in written form that is comprehensible to a wide audience of readers.

You'll need to have:
  • Associate's degree or two or more years of relevant experience.
  • Three or more years of relevant work experience.
  • Experience with wireless network performance monitoring, analysis, and reporting.
  • Knowledge of telecommunications technologies with an emphasis on wireless technologies.
  • Experience in Quality Assurance methodology
  • Ability to obtain and maintain a government issued security clearance.

Even better if you have one or more of the following:
  • Bachelor of Science degree (or higher) in Electrical Engineering, Computer Science, Telecommunications.
  • Three or more years of directly related experience in a telecommunications service provider network.
  • Relevant Network Technology Certification(s).
  • Functional knowledge of various software tools (Airwave, NCWS, Real Time Tool, Netscout, Trucall, and PGP).

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Where you'll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.YmJnZW5lcmljLjI3MTQyLjEzMTgzQHZlcml6b253b3JrZGF5LmFwbGl0cmFrLmNvbQ.gif