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Job Details

ServiceNow Senior BCM Developer


Senior Developer


Baltimore, Maryland, United States


Come join one of our high performing teams responsible for building and supporting enterprise open systems platform of the Social Security Administration (SSA) and their mission to meet the changing needs of the public, positively impacting at least 65 million American lives per month. The Senior ServiceNow Developer will be the lead resource in the configuration, development, support of the ServiceNow development and implementation efforts. The successful candidate will have fluency in ServiceNow design and development principles that enables team lead and stakeholders to develop enterprise business solutions for our customer that leverages industry processes and best practices. Tasks include:

• Serve as the Senior ServiceNow application developer responsible for implementing solution design using best industry practices.

• Facilitate requirements gathering and document requirements.

• Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, flow, workflow, UI policies, UI actions, Business Rules, ACLs, UI Builder, Catalog Items, Integrations and any other ServiceNow related configurations required to support client processes.

• Translate requirements/stories and mock-ups into fully functional features by working closely with the team lead.

• Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis.

• Participate in discovery sessions and process definitions with team lead and other developers

• Lead efforts and provide guidance in requirements gathering and developing/documenting process workflows

• Develop ServiceNow solutions and push developments from DEV to TEST to PROD using Agile methodologies

Do you have most of these key required skills, education, or experience? Do you want to learn more about our telework posture? Are you an US citizen, US resident, or Visa candidate and think you might fit? We recommend you apply and start the conversation today! Join us in supporting our SSA contracts in Woodlawn, Maryland.

Your passion and values might be a good fit for our teams if you answer “yes” to the following questions:

  • Are you looking for a company that puts employees first, with a focus on career, flexibility, and well-being?
  • Do you enjoy collaborating with colleagues and teammates and believe that the best ideas are fostered in an inclusive environment?
  • Are you searching for a team with a strong sense of ownership, urgency, and drive for daily mission success?
  • Are you comfortable with proactive outward communication and technical leadership?
  • Do you enjoy being a catalyst, solving complex problems, and providing innovative solutions?
  • Do you have the flexibility, creativity, and resilience to pivot the mission for success?
  • Do you have the courage to make tough ethical decisions with pride, transparency, and respect?

Mentorship & Career Growth:

Our teams are dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Experienced engineers will be assigned to new hires for one-on-one mentoring, collaborative code reviews, and coaching on customer engagement to help each new hire successfully onboard and demonstrate their skills. Projects and tasks are assigned in a way that leverages your strengths and will help you further develop your skillset.

Education & Qualifications

  • Typically requires BS degree and 12 years of prior relevant experience or master’s with 6-10 years of prior relevant experience. Experience may be substituted in lieu of degree.
  • Must be able to obtain a Public Trust

This experience is the foundation a candidate needs to be successful in this position:

  • 7 years of direct development experience with the ServiceNow platform that includes scoped/custom application development.
  • 5 years of experience in custom inbound and outbound REST and SOAP integrations.
  • 5 years of experience configuring and customizing all aspects of ServiceNow - UI Actions, UI Policies, UI Pages, Business. Rules, Client Scripts, Script Includes, Catalog Client Scripts, Catalog UI Policies, Email Scripts, Roles / Groups.
  • 5 years of experience designing and developing ServiceNow process flows and workflows.
  • 5 years of implementation and development in ServiceNow CMDB, ITAM (Software & Hardware), ITSM, and portfolio mgmt.
  • 3 years of developing effective workspaces, dashboards, reporting and establishing supportive workflow
  • 3 years of experience with importing and exporting data to ServiceNow using data loads, transform maps and XMLs.
  • 3 years of experience with developing in ServiceNow Experience App Engine Studio with UI Builder.

*** Selected candidate must reside within two (2) hours of SSA Headquarters in Woodlawn, MD

*** Selected candidate must be willing to work on-site at least 2 days a week.

Factors to Help You Shine (Required Skills):

These skills will help you succeed in this position:

  • Solid ServiceNow Developer knowledge and experience.
  • Skills with using REST and SOAP integrations (inbound and outbound).
  • Experience with ServiceNow App Engine Studio with UI Builder.
  • Experience designing and developing ServiceNow process flows and workflow.

How to Stand Out from the Crowd (Desired Skills)

Showcase your knowledge of modern development through the following experience or skills:

  • ServiceNow Certified Implementation Specialist – Risk and Compliance
  • ServiceNow Business Continuity Management (BCM) Micro-certification
  • ServiceNow Developer
  • ServiceNow Data Import experience
  • Agile development
  • System integration (SOAP, REST, Stored Procedures, Queues, etc.)
  • Experience with process flow documentation creation.
  • Strong verbal and written communication skills.

Day to Day Responsibilities:

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams and contribute to our communities. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. If this sounds like a mission you want to be a part of, keep reading!

Every position we take is more rewarding when you know the why behind it. Know your work makes a difference to support those who need it most. If your passion is enabling life changing service to those around, you this is the place for you. Find you passion in a team environment where all members are valued regardless of contractor or employee status. We are excited for you to take your place in our Leidos Family.

Find your “Why” with us!

  • Work with advanced technical principles, theories, and concepts.
  • Challenge with working on complex technical problems and providing innovative solutions.
  • Work with highly experienced and technical resources
  • All other duties as assigned or directed.


Original Posting Date:


While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $122,200.00 - $220,900.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.