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Job Details

UnitedHealth Group

Senior ServiceNow Engineer - Telecommute


Senior Network Engineer


Eden Prairie, Minnesota, United States

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Here at Optum, we service over 300,000 technology focused employees through the use of the world’s second largest ServiceNow instance. As a ServiceNow Sr. Operations Engineer, you will have the opportunity to live in the cloud computing world while developing, designing, configuring and enhancing custom applications to provide support to our end-users and business partners alike. From handling service-requests and incidents towards the ServiceNow platform to cloning, upgrading and high-level solutioning, the possibilities are endless to expand your knowledge on not just the platform, but also working with new and emerging technologies which integrate with ServiceNow. The Platform Operations team operates cohesively on a day-to-day basis to ensure platform stability is not only maintained, but is consistently optimized to serve our customer base. If your desire is to develop your skills in an increasingly cloud based world, then the Sr. Operations Engineer is perfect for you!

The Sr. Operations Engineer will serve as a key technical resource participating and providing oversight of the maintenance, support, and configuration of the ServiceNow Platform. Maintains a high level of fluency in ServiceNow design and operational principles. Works with key stakeholders to develop enterprise business solutions for our customers leveraging ITIL processes and best practices.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Expert level understanding of ServiceNow
  • Sr. ServiceNow Operations Engineer is responsible for performing systems support activities (platform enhancements, platform engagements, etc.) and required participation in an on-call rotation (working incidents/requests) for support of systems outside of normal business hours
  • Follows documented procedures in the code migration process while ensuring service availability and general best practices are adhered to
  • Serve as Lead ServiceNow operations engineer responsible for implementing/using best practices as pertains to platform maintenance, stability, troubleshooting, upgrades, clone downs, etc.
  • Ensure overall systems availability via good understanding of monitoring tools, thorough troubleshooting, code migration discipline and responsiveness in root cause analysis
  • Understand the large-scale thinking and approach needed for success of the platform
  • Work with Capability Owners and Platform Customers to translate their business challenges into actionable operational tasks
  • Proactively stay on top of new capabilities in the platform and educate team members and customers
  • Assist other Software Engineers on Scrum team with accuracy of estimates, comprehension of tasks and provide peer reviews of completed work
  • Good faith estimates of work engagements for various requests for self and team to enable prioritization as well as innovation
  • Assists other Operations Engineers on assigned weekly roles and work engagements with accuracy of estimates, comprehension of tasks and provide peer reviews of completed work
  • Serves as a technical lead contributing to and directing the operational efforts of engagements such as clone downs, upgrades, vendor network upgrades, post incident reviews, platform monitoring and analysis, etc.
  • Mentors junior and mid-level Operations Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities
  • Participates in recruiting, interviewing, and hiring of new software engineering resources

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Undergraduate degree or 6+ years of equivalent experience
  • 4+ years of experience with ITSM processes (Incident/Problem/Request/Change management)
  • 4+ years of experience with any of the following technologies: Web-Services, AJAX, JavaScript, Business Rules, SOAP, REST SSO-SAML
  • Demonstrated knowledge of infrastructure design, implementation, administration, planning, and developing
  • Integration of ServiceNow to Other Applications

Preferred Qualifications:

  • ServiceNow Certified System Administrator or other ServiceNow certification
  • Experience with CI/CD pipelines
  • Excellent human relations skills to effectively interact with leadership and management, peers, business partners and vendors

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut / Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.