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Job Details

UnitedHealth Group

Senior Site Reliability Engineer - Home and Community - Telecommute


Senior Network Engineer


Hartford, Connecticut, United States

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

As a Home and Community organization our mission is to drive Reliability and Resiliency up and drive Errors, Outages and War-rooms down.

The Senior Site Reliability Engineer (SRE) acts as a bridge between software engineering and IT operations. The primary goal of this role is to maintain software applications/Infrastructure that are reliable, scalable, and to improve performance and operational efficiency. Also, to make sure Home and Community products meets all standards and have implemented right tools and executed exercise to validate System availability, latency, performance, efficiency, monitoring, Incident Priority, and capacity planning.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Layer in instrumentation in the development process so that applications can be monitored
  • Establish measurements that are used to detect internal problems before they result in user visible outages
  • Build processes and diagnostics tools to troubleshoot, maintain and optimize solutions and respond to customer and production issues
  • Embrace continuous learning of engineering practices to ensure industry best practices and technology adoption, including DevOps, Cloud and Agile thinking
  • Tech debt reduction/Tech transformation including Open source adoption, Cloud adoption, HCP assessment and adoption
  • Contribution to Optum Inner source / industry SRE community
  • Improve processes/runbooks and champion automation of any manual items around support
  • Perform root cause analysis and deliver resolution for tools and automation failures

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • BS in Computer Science, Engineering or a related technical role or equivalent experience
  • 5+ years of experience as a SRE and DevOps Engineer
  • 5+ years of experience in integrating monitoring and alerting into cloud software solutions
  • 3+ years of experience creating runbooks, processes, and test plans around reliability, performance, etc. of infrastructure/applications
  • 2+ years of experience implementing dashboards to help teams visualize logs, instrumentation, and other data to ensure optimal performance of the applications and/or infrastructure
  • 2+ years of experience Defining Service Identify and measure SLOs, SLAs and SLIs

Preferred Qualifications:

  • 10+ years of experience working on an infrastructure/platform team
  • Working experience in deployment process through CD/CI (Jenkins / Docker) integration
  • Experience in Splunk / Dynatrace / Grafana/ Telemetry or similar for monitoring
  • Experience working on Kafka, Elasticsearch and stream architecture platform
  • Experience planning and supporting +99.99% availability against critical applications in production
  • Some Experience in Kafka, Cassandra, Elasticsearch on public or private Cloud, like Azure, Google Cloud, AWS, Dockers, k8s
  • Some Experience with Container Orchestration Tools like Kubernetes, OpenShift and enabling logging/monitoring solutions for these tools
  • Actively participate in on-call rotation, when not on call improve operational tooling, frameworks, perform chaos engineering activities
  • Automate alerts for metrics on performance, cost, vulnerabilities, risk, compliance violations
  • Improve processes/runbooks and champion automation of any manual items around support
  • Perform root cause analysis and deliver resolution for tools and automation failures
  • #OHECT #Dice

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut / Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.