Senior Manager - Network Engineering

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

As a Senior Manager, you will be part of the Mobile Private Network (MPN) team, leading a group of skilled network engineers focused on Operations & Integration, Implementations and Services Deployments, & Performance and Support for our Enterprise customer base. As the Senior Manager, you will lead projects that require cross-functional activities with MPN peer managers, HQ Planning, Performance, Operations, and other key teams to further increase efficiency, growth, and support capabilities & knowledge of yourself and your team.

• Leading engineers that provide 24/7 support for Wholesale/Enterprise/Public Safety MPN and Onsite Private Network customers, execute break-fix procedures, Onboard new Enterprise customers, and monitor network performance.
• Driving team to implement health checks and automated MPN or OPN customer testing initiatives.
• Creating post mortem documents to outline root causes in the form of an RCA (Root Cause Analysis) document for network events that fall within MPN’s span of control.
• Managing engineering effort in Service Assurance via creations of Performance Dashboards, Service surveillance and MPN element capacity reporting using various performance tools: Irisview, Sevone, and Netscout.
• Leading effort of integrating Landslide for performance testing, support of Transport and mobility infrastructure migrations for 4G & 5G testing, and NetScout Readiness for full integration of all network elements into NetScout platform.
• Leading Performance testing and analysis on New Virtual Gateways as well as Onboarding test customers on these Virtual Gateways as part of Operational Readiness.
• Leading migration efforts & config changes for Enterprise Customers on MPN,while developing and driving automation solutions for MPN network migration activities to enable transformation initiatives.
• Creating & maintaining playbooks and complete network resiliency drills to ensure minimal MTTR during production network incidents.
• Leading the effort to transform the way we execute operations by leveraging automation tools to develop scalable workflows.

Where you’ll be working…

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Willingness to travel up to approximately 25% of the time.
• Knowledge of MPLS networks, routers, Ethernet switches, firewalls, load balancers, transport infrastructure, wireless network infrastructure, VXLAN/SR network architecture.
• Knowledge of virtualized 3GPP Mobile Packet Core network applications and related components, such as OpenStack, Load balancers, and Firewalls.
• Experience in operations & engineering roles, or operating service provider networks.

Even better if you have one or more of the following:

• Engineering or networking degree.
• Certifications related to network equipment or routing.
• Knowledge of Verizon data network architecture.
• Knowledge of 3GPP standards and protocols: LTE, TCP/IP, DIAMETER and SIP.
• Knowledge of 5G, IMS, LTE call flows, interfaces, protocols and wireless technologies.
• Knowledge of the MPN architecture.
• Experience in managing local and remote staff.
• Experience in technical project management and interpersonal skills.
• Experience in SDN, NFV, and OpenStack.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.