Senior Infrastructure Engineer

Senior Infrastructure Engineer - Microsoft Office 365

This role will work on a team responsible for strategy and design of the Office 365 environment within the Technology & Innovation team, supporting the digital infrastructure of the company. This team member will maintain American Water’s Office 365 environment and expand the use of available Office 365 applications within American Water’s enterprise.

• Solve complex technology problems in a specific domain technology area [e.g., Telephony, Network, Server, Computing]
• Help define and evolve the technology direction for their domain or line of business areas of accountability
• Ensure the efficient operation of the infrastructure, lead capacity planning, and lead system designs. Lead projects with some guidance that execute against roadmap (development from concept through commercialization, line extensions, new products, quality improvements and productivity improvements)
• Contribute to the development of new products and applications for a chosen domain area
• Create and adheres to technology standards and the governance framework set by leadership collaborate with other technology domains to develop innovative business solutions
• Demonstrates the value of prototyping as an integral and regular step in the design process of conceptualizing, refining, and finalizing an inventive solution, service or product
• Drive innovation from a technical point of view, pushing the boundaries of complex services and solutions that are simple, relevant, and human centered

Knowledge/Skills

• Experience with PowerShell for managing on-premises and O365 environment
• Familiar with application monitoring tools, reviewing log files, and be available on occasion for off hours emergency support for critical applications
• Knowledge of Office365 licensing, features, and policy management.
• Good understanding of the Microsoft O365 roadmaps and future changes for productivity tools
• Working knowledge of Active Directory and Azure Active Directory
• Must be well versed on general infrastructure technology and have an understanding of public and private cloud concepts such as
• Software as a Service (SaaS), Platform as a Service (PaaS),
• Desktop as a Service (DaaS), and Infrastructure as a Service (IaaS)
• Strong knowledge of digital technologies and some applicability for the water and wastewater industries Expertise with a small set of interdisciplinary technology specialties [e.g. telephony and/or network] and/or deep knowledge of a particular specialty area
• Demonstrated ability to apply these technology specialties to solve practical problems in a high-tech development environment with multi-function teams for small to medium, complex systems with some guidance
• Excellent decision-making ability, balancing what is right with what is realistic
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
• Demonstrated ability to lead through influence and to deliver results through others while overcoming obstacles to success
• Possesses a high energy level, sense of urgency, decisiveness, and an ability to work well under pressure Possesses a curiosity and a passion towards engaging the imagination of line of business leaders in grasping and enabling the fundamentals of change
• Demonstrated ability to work and team with a multitude of different people from various lines of business as well as within Technology & Innovation

Knowledge/Skills - Continued

• Strong verbal and written communication skills for a wide variety of audiences including proven ability to deliver internal presentations
• Creative approach to problem-solving with the ability to focus on details while simultaneously maintaining the “big picture” view
• Administer and support the Office 365 suite configurations and policies
• Analyze, troubleshoot, and deliver Microsoft cloud solutions on Azure and Office 365 platforms
• Provide subject matter expertise and support of Office 365 and Microsoft Azure
• Service Health monitoring using Office 365 console and actively respond based on system alerts and notification
• Provide support and guidance of new Office 365 features and functionality (Microsoft Teams, Office 365 Groups, Planner, PowerApps, etc.)

Key Accountabilities

System Performance and Design

• Drive the effort to ensure efficient and resilient operation of the technology systems and the appropriate designs of those systems. Working with the line of business leaders and industry experts, ensure the plans help 1) reach a consensus about a set of needs and the technologies required to satisfy those needs, 2) provide a mechanism to ensure efficient and resilient system operation and 3) provide a framework to help plan and coordinate system performance metrics, capacity planning, and system designs. 20%

Team Development

• Assist in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for project work; and mentoring and developing team members. Promote empowerment of the team, ensure that each team member is fully engaged in the project and making a meaningful contribution, and encourage a sustainable pace with high-levels of quality for the team. Perform as a team of strategic, creative, and technical professionals who partner with our clients to solve business problems and meet meaningful business goals. 15%

Technology Expertise

• Act as an expert in a particular field of knowledge [this may be a business/functional area and/or a particular technology] and provide detailed information and advice as necessary in that specialization in order to achieve business outcomes. Develop and/or promote technical solutions which support the business requirements within their area of expertise. Be accountable for specific deliverables in relation to software or web development and/or support. As needed, lead the technical activity within their area of specialization 45%

Product Owner Support

• Support the Head of Technology Enablement/Customer Enablement in managing customer expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project governance. Engage closely with clients to understand what business objectives they want to accomplish through technology enablement and then work with the Customer Enablement team of developers and designers to bring those ideas to life. 20%

Experience/Education

• Experience managing enterprise level o365 account
• SharePoint development experience a plus
• Deployment of Power Apps a plus
• Annual Microsoft True Up and EA renewals
• 10 years’ experience working in the technology field required
• Experience with the water utility industry is highly desired, but not required
• Bachelors' degree in Computer Science, Information Systems, relevant field of Engineering or similar technology field [equivalent work experience will be considered]
• Appropriate technical certification in specialty area preferredMicrosoft 365 Certified: Teamwork Administrator Associate
• Microsoft 365 Certified: Teams Administrator Associate

Travel Requirements

As necessary, up to 50%

Competencies