Application Engineer Senior ( R-00066680 )
Leidos is seeking a Zoom Application Support Specialist to provide support to the Department of Transportation's Enterprise IT Infrastructure environment. Our work will assist with the management of IT services for the Chief Information Officer (CIO) including: Service Desk, Incident Management, Customer Service Operations, Database Administration, Telephone & Conference Call Services, Desktop Support, Mobile Device Support, and Remote Access Support.
Role and Responsibilities including:
Providing expertise on continuous process improvement strategies, organizational redesign, change management projects, and performance measures for basic business process engagements.
Defines and develops business processes, policies, roles and responsibilities, and performance metrics.
Conducts analysis of business processes: current state analysis, gap analysis, benchmarking, best practices identification, organizational assessment, and other related tasks.
Plans and implements process improvements, including: future state design, change management, and transition planning.
Interfaces with all areas of project including customer, computer services, and client services. Client may be internal or external to company.
Provides oversight for the development and maintenance of quality programs, systems, processes and procedures that ensure compliance with policies and that the performance and quality of services conform to established standards and agency guidelines.
Provides expertise and guidance in interpreting policies, regulatory and/or governmental regulations, and agency guidelines to assure compliance. Works directly with operating entities to provide process analyses oversight on a continuing basis to enforce requirements and meet guidelines.
May coordinate with business and technology teams, ascertaining system requirements, such as program functions, output requirements, input data acquisition, and system techniques and controls.
Conduct client interviews.
May deliver presentations and training courses including measurement, analysis, improvement, and control. May perform cost and benefit analysis.
Requires a Bachelors and four years or more experience; Masters and 2 years related experience.