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UnitedHealth Group

Software Engineer - Neurodiversity Hiring Program - Remote

Technology

Software Engineer

No

Eden Prairie, Minnesota, United States

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Optum, part of the UnitedHealth Group family of businesses, is a leading information and technology-enabled health services company serving more than 127 million consumers, delivering the right care when and how it’s needed. We are dedicated to evolving health care so everyone can have the opportunity to live their healthiest life. 

Our approach to technology isn’t about designing another app to fix health care. It’s about connecting patients and members to their care teams, payers to providers, and ultimately connecting a disconnected health system so that it works better for the people it was created to serve. 

About the Neurodiversity Hiring Program 
We are committed to creating a culture where diversity is celebrated, equity is realized, and inclusion is embraced. Embracing Neurodiversity means we are committed to the equality and inclusion of people who experience, process, understand, communicate, and think about the world differently. 

Most people are neurotypical, meaning the brain functions and processes in the way that society expects; however 1 in 5 people are neurodivergent. The terms used to describe individuals that are considered different (‘divergent’) from the standard (‘neurotypical’) include neurominority, neurodivergent, or neurodistinct and refer to less typical neurotypes or neurodiverse conditions such as ADHD, autism, dyslexia, dyspraxia, dyscalculia, dysgraphia and Tourette syndrome. Everyone has both talents and things they struggle with. However, for some people the variation between those strengths and challenges is more pronounced, which can bring advantage but can also be disabling especially within certain environments.

The Neurodiversity Hiring Program seeks to attract talented Neurodivergent candidates. Our program takes a strengths-based approach to recruitment and hiring by providing alternative ways for candidates to highlight their skills and unique talents. Our program also extends beyond hiring and also provides individualized support and training needed for career growth and success in the workplace. 

We are seeking candidates who identify as neurodiverse, such as ADHD, autism, dyslexia, dyspraxia, dyscalculia, dysgraphia and Tourette syndrome.


Description
The software engineering team is responsible for providing production support and application maintenance on IT Services to our business partners. It works on incident management, problem management, change management, and release & deployment management processes based on ITSM / ITIL framework.

Application Overview
Optum Pay: Optum Pay is an Electronic Funds Transfer and Electronic Remittance Advice (EFT/ERA/MEOB/835) Solution from Optum™. The application is a fully integrated claims settlement solution that brings electronic data and banking functions together, simplifying a payer’s workflow, lowering costs, and improving provider relations at the same time. Recently, Optum Pay started a feature to enable members for making provider payments.

You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Identify and remediate failed batch and real-time processing events
  • Resolve incident (break/fix) tickets and open problem tickets for incident trends/defects
  • Demonstrate a strong understanding of issues, including in - depth technical analysis, troubleshooting, analyzing, root cause and engaging appropriate subject-matter-experts as needed to drive incident resolution and problem management
  • Execute processes and activities that focus on restoring service after an incident occurs
  • Create and drive permanent solutions and improvements after root cause is identified
  • Identify opportunities for automation and operational efficiencies
  • Monitor the environment health and drive improvements to enhance availability and performance
  • Ability to influence and gain support of all levels of Management
  • Ensure support readiness prior to the deployment of any change to the production environment
  • Demonstrate work behavior that reflects a Customer Service Orientation (i.e. positive attitude, listens, seeks to help solve problems)
  • Collaborate on a daily basis with internal business partners, engineering teams and other technology professionals
  • Create and share technical knowledge documentation
  • Provide release for code deployments

Environment
Neurodiversity can be a competitive advantage when the individuals are in the right environment, making use of their strengths, instead of constantly trying to overcome challenges. To achieve this, we must create inclusive spaces to work that reduce disabling factors and amplify diverse abilities, and where all variations in the rich tapestry of human cognition are accepted and enabled.

Tools and technology available to you:

  • HP Laptop computer, Mouse, external monitor
  • Accessibility of online platforms and digital tools
  • Other tools and technology available upon request

Team and social expectations:

  • You will be a part of a small global team of 6-8 people from India, Spain and the USA
  • The majority of your work is independent and you will receive direction/guidance from the Scrum Team
  • Verbal communication is needed for team meetings, 1:1 meetings with your manager, and occasional phone calls. Written communication is needed for e-mailing and inter-office messaging through chat forums
  • Primary modes of communication include: video meetings, in-person meetings (if in an office), e-mail, Yammer, and Microsoft Team Chats

In most office locations, you can expect:  

  • You will have an assigned desk and workspace. You will be provided with a computer, sit-stand desk, monitors, keyboard, and a comfortable chair
  • You will work on an office floor with other cubicles. Floors typically have a central café area with water dispensers, coffee station, fridges, a microwave, and utensil dispensers
  • Each floor has “scrum areas” that are open spaces with whiteboards that anyone can use to solution on, collaborate, and write ideas down
  • Large conference rooms for collaboration with others
  • Smaller, closed off rooms called “huddles” that are used when a quiet space is needed or to avoid distractions
  • Each huddle has a monitor or large TV for displays and to better view and collaborate on work
  • There are also dedicated “side spaces” that have tables and comfortable chairs, plenty of white boards, and outlets and are used by teams who want to collaborate but want to avoid larger distractions
  • Most offices have windows, providing ample natural light with shades to adjust or block
  • Working with you, we will discuss your individuals needs to ensure we support you to work at your best

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 2+ years of software development experience
  • 2+ years experience in production support
  • Java J2EE experiene
  • Experience with ITSM (incident and problem management)
  • Excellent Troubleshooting and analytical skills
  • Experience with UNIX and Shell Scripting

Preferred Qualifications:

  • Understanding of CI/CD tools or ability and desire to quickly learn tools such as Jenkins
  • Experience with PostgreSQL
  • Experience with Azure Cloud, Kubernetes
  • Experience with Data Interchange formats (ANSI X12, Flat File, XML

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Colorado, Connecticut, Nevada, or New York City Residents Only: The salary range for Colorado residents is $66,100 to $118,300. The salary range for Connecticut/Nevada/New York City residents is $72,800 to $129,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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