Job Details
Verizon Communications Inc
Principal IVR Software Engineer Consultant
When you join Verizon
Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together-lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.
What you'll be doing...
The Principal Consultant designs and implements custom software solutions and integrations to support Verizon's hosted Interactive Voice Response (IVR) systems. They must be able to meet with clients, perform JAD sessions, synthesize business requirements, transfer gathered requirements to an enterprise design leveraging best practices and OOA/D principles (e.g., design patterns, UML, etc.), implement design to specification in modern OOP language (C#, C++, or Java), perform all aspects of the testing lifecycle (i.e., unit testing, system integration testing, quality assurance testing, and user testing), and work with customers and other Verizon teams to rollout the final solution into production.
What we're looking for...
- Software engineering industry experience.
- Experience in consulting for large scale complex, multi-departmental solutions.
- Ability to interpret and analyze business requirements to identify risks and design appropriate solutions
- Demonstration of good client interaction skills and ability to interface with Verizon's technical staff regarding all phases of CTI project implementation, including hardware/software installation, development, and systems integration testing phases
- Expert in common programming languages such as Java, C#, SQL, ASP .NET, HTML, JavaScript, CSS, JSP, C/C++, VB, and database technologies
- Familiarity with common development frameworks such as Bootstrap, jQuery, Junit, HtmlUnit, Selenium, Spring, Struts
- Experience with web technology and application server platforms such as Apache Tomcat, IBM Web Sphere and Microsoft IIS.
- Expert utilizing JSON to consume/develop/implement SOAP/REST APIs
- Ability to self-manage in a fast paced environment
- Good oral/written communications skills to both technical and non-technical audiences
- Ability to work on a team and lead a team of technical resources
- Ability to assess capabilities and limitations of architectures and recommend alternative solutions
You'll need to have:
- Bachelor's degree or four or more years of work experience.
- Six or more years of relevant work experience.
Even better if you have one or more of the following:
- TOGAF Certification
- ITIL Foundation Certification
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.
Where you'll be working
In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.
Scheduled Weekly Hours
40
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
