Principal Software Support Engineer

"**Principal Software Support Engineer****Preferred Qualifications**We are seeking an accomplished enterprise software engineer who can be a Customer Success engineer and with an ambition to be a thought leader for the Oracle Integration Cloud Service Rapid Response team. Cloud computing and integrations are dramatically changing the way software vendors and enterprises are composing their applications and solutions. Oracle Integration Cloud (OIC) customers are initiatives at Oracle that enable web based integration development leveraging micro service architecture, supporting common integration patterns and encapsulating complexity while integrating Cloud products. There is immense potential that this group offers in terms of product development & innovation, moving forward. The group offers a unique opportunity to be involved with a varied set of Oracle technologies & tools, besides working with the best talent in the integration engineering & product management teams while following SCRUM/Agile methodology.The right candidate has a combination of coding, design, architectural and communication skills and can work well in a team of highly experienced and similarly qualified engineers. You will need to have a deep understanding and extensive production experience developing large scale, complex highly scalable, responsive enterprise software.This is a great opportunity to build on your experience as a skilled, innovative engineer, architect, fluent communicator and commercial product driver with a track record for quality, innovation and delivery.More information about our organization, Oracle Integration can be found here: https://www.oracle.com/integration/**RESPONSIBILITIES:**Working within a highly successful cloud product organization, you will:1. Work on Customer Success Efforts by working closely with Support, Field, Product management and Development teams to ensure customer delight.2. Lead highly competent team of engineers to deliver Customer Success and Customer Delight.3. Knowledge of complete cloud stack and service dependencies.4. Identify and Feedback improvements and gaps to improve service experience to Product management and Development teams.5. Build and automate SOPs for Service.6. Coordinate upgrades and patches for service across fleet.7. Answer customer queries and provide implementation guidance.8. Build Knowledgebase on service and best practices.9. Work in Agile development environment across the globe, improving processes enabling the team to achieve higher productivity in continuous delivery environment and deliver a superior product to our customers.**PREFERRED SKILLS AND EXPERIENCE:**We are seeking experience with the following technologies/domains:1. Total 7 years of Software Development Experience of which 5 years in large-scale design and development of enterprise software products and Cloud Services focusing on development of scalable, multi-tenant cloud applications2. Experience in building Cloud services with scalability, high availability/failover, security, data transformation and configuration management.3. Deep technical skills of Python, Java, Scripting, JSON, XML, Web 2.0, HTML5, Cloud enablement, Networking & Network Topologies and micro services. etc.4. Good working knowledge of DevOps Tools like Gradle, GIT, Ansible, Jenkins, Docker, Kubernetes, Nagios, Prometheus, Grafana, UpGrad etc.5. Production experience with deploying applications that integrate with large scale REST based services in an enterprise.6. Knowledge of NetSuite application is an added advantage.7. Deep understanding and commitment to product quality and automation, including values such as scalability, performance, reliability, code health, and maintainability.8. Exhibits traits such as insisting on the highest standards, bias for action, vocally self-critical, willing to push boundaries and think big9. Prior experience with agile methodologies10. Ability to handle multiple competing priorities in a fast-paced environment11. Microservices design and architecture12. Knowledge of REST / JSON API design13. Knowledge of usage of public cloud services like AWS, Azure, or Oracle Cloud InfrastructureK**Detailed Description and Job Requirements**Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc.As a member of the software engineering division, you will take an active role in the definition and evolution of standard practices and procedures. You will be responsible for defining and developing software for tasks associated with the developing, designing and debugging of software applications or operating systems.Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. 7 years of software engineering or related experience.**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.****Job:** Product Development**Location:** US-CA,California-Redwood City**Job Type:** Regular Employee Hire**Organization:** Oracle"