Systems Administrator 1

Description

Job Description:

We are looking for a Systems Administrator I.

Leidos, Inc. is seeking qualified, creative, and customer-focused technical representative to provide systems administrator and deskside technical support at our customer site, located in Lisle, IL. This person will be the primary point of contact and responsible for providing customer operational desk-side break fix support tasks and activities in addition to providing support for a PC Hardware Refresh of every device at this site deploying Windows10 OS on new desktop and laptop devices to NRC end users.

Routine Duties Will Include:

• Be familiar in conducting non-disruptive desk-side support to deploy Windows 10 configured hardware devices.
• Use knowledge of MS Office Suite, Remedy, and tools specifically used to support the deployment of these devices is desired. For example, familiarity with Remedy will aid in deploying the hardware devices, ticket processing, and updating the CMDB to capture the change.
• Excellent analytical and organizational skills preferred.
• Comfortable with communicating with end users and providing status to Leidos and customer representatives and able to take and execute direction on a tight schedule.
• Some travel may be required depending on the site supported.

Primary Responsibilities:

On Site:

• Maintain and support a High Availability environment through virtualization and redundancy, following best practices according to the systems in the environment.
• Provide technical guidance to Tier 2 and Tier 3 support teams.
• Performs systems maintenance tasks, such as software upgrades, back-ups, and recovery including file maintenance.
• Review systems for critical updates on a weekly basis, or each time a major threat is announced.
• Remain on call for system issues with the real-time software during off business hours as deemed necessary.
• Respond to and remedy moderately complex customer inquiries dispatched by the Customer Support Center concerning technical support issues on a variety of hardware and software problems specific to technology.
• Document all resolutions in the Customer Support Center Ticketing Tool and meets all standards for Time to resolve as dictated by Management for Performance.
• Escalate to or consult with Lead when solution is unclear.
• Perform configuration and deployment of Mobile Devices, Laptops, Thin Clients, and Desktops and associated equipment according to schedule. This will require heavy lifting and moving of equipment.
• Perform Procurement, deployment, support and disposal of the software and hardware environment.
• Perform various Asset Control tasks on and off site.
• May be asked to provide guided network or systems support as the hands for customer HQ site specific needs.

You will work in a fast-paced and diverse environment and will have a management team that encourages your career development and growth. In this role, you will gain many intangible skills, such as time and task management, critical thinking and problem solving, the ability to communicate complicated problems in a concise manner, as well as solve complex problems using available tools. This job is for you, if you have an interest in joining a dynamic and respected team of individuals who provide unmatched support to our clients.

Please note: One needs to work onsite in Lisle, IL once temporary remote work is lifted OR when asked to be onsite in the office.

Required Skills:

• Highschool diploma with 3+ years of relevant prior experience.
• Experience preparing and deploying Dell Laptop and Desktop Devices with a Windows 10 Image to end users, including a brief tutorial to familiarize the user with the device.
• Excellent customer communication skills.
• Experience using the Remedy 9 driven ticketing systems and providing deskside support for any user where a ticket has been dispatched from the Service Desk.
• Break/Fix support for end-user computer devices.
• Must be able to obtain an NRC Public Trust Security Clearance prior to start (may take anywhere between 1-3 months).
• Due to contract requirements, U.S. Citizenship OR U.S. Permanent Residence is required.

Preferred Skills:

• Focus on customer service.
• Can communicate effectively and appropriately.
• Can operate efficiently in the execution of standard operating procedures.
• Experience operating: network switches and routers, firewalls, preferably Palo Alto, load balancers, preferably F5.
• Experience working in data center and LAN closet facilities, including power, cooling, racks, cable plant and cable management.
• Experience in network monitoring and management.

Additional attributes that will help ensure success:

• Ability to independently prioritize and organize assigned tasks.
• Ability to support some after hours and weekend work, including on-call duties.
• Ability to follow technical guidance from team members and IT vendors.
• Ability to lift 50 pounds.

Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges.

Through science and technology, Leidos makes the world safer, healthier and more efficient.

Leidos is growing! Connect with us on LinkedIn and Facebook.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.