SCCM Systems Administrator ( R-00084466 )
Leidos is seeking a SCCM System Administrator to support a large enterprise IT contract for the DOD. This role requires an individual that is technical, customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software. This individual should be detail oriented in order to capture customer inquiries appropriately. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return, troubleshoot in Windows, Macintosh, and UNIX desktop operating systems (think or virtualized clients) imaging, desktop applications, user profiles, and general system problems. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals in this role may be required to remotely log into the end users' endpoint (desktops and/or servers) in order to perform technical software configuration, rebooting, and other remedial actions.
Experience with interacting with customers to handle service inquiries and problems.
Lead and support implementation, troubleshooting and maintenance of IT systems. Rapidly distinguish isolated user problems from enterprise-wide application/system problems.
Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
Develop solutions to complex technical issues.
Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
Support customer requirements in a 24/7/365 environment and schedule.
Provide general systems administration mentoring and training to 24/7/365 personnel.
Develop and update operations and maintenance documentation for 24/7/365 personnel.
Foundation of knowledge around AWS cloud services and the cloud ecosystem
Experience with Tier 2 system administration
Experience with Scripting/Automation
Experience with interacting with customers to handle service inquiries and problems
Experience troubleshooting issues in a growing environment
Experience with log reviews, incident analysis, and identification of issue trends
Experience with server patch management methodologies
Experience mentoring junior personnel
Time management skills
Strong oral and written communications skills
Track record of working effectively within a team, and support to peers toward improved processes and results
Experience with support ticket management systems
US Citizenship is required due to the nature of the government contracts we support.
Candidate must meet DoD 8570 IAT Level II certification requirements (Security+ CE, CCNA-Security, GSEC, or SSCP).
Candidates must already possess an active TS/SCI clearance.
Candidates must either have or be willing to obtain and maintain a polygraph.
The candidate must have Bachelor’s Degree with 2-4 years of prior relevant experience or a Master’s Degree with 2 years of prior relevant experience. Years of experience may be used in lieu of a degree.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.