Systems Performance Engineer

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Customers expect our networks to perform at a high level all the time. That’s where you come in. You will investigate, evaluate and resolve network and data performance issues to ensure efficient and reliable service for our customers. The work you’ll be doing will directly impact customer satisfaction and help keep us ahead of the competition.

• Evaluating service performance trends and isolating root causes of impacted services.
• Performing VoLTE testing and analyses of relevant key performance indicators.
• Coordinating technical investigations and testing with appropriate regional, area and HQ functions.
• Providing technical analysis, troubleshooting, and training assistance to markets and regions as requested.
• Optimizing LTE and RAN networks using traditional and innovative means.
• Investigating and resolving customer complaints regarding service.
• Integrating new cell sites, small cells, and DAS systems into existing macro network.

Where you’ll be working:

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You have a strong customer service orientation. You like to take ownership of an issue and resolve it successfully. You are able to understand and evaluate a complex problem and present solutions. You work well independently as well as effectively with diverse business teams and vendors to implement solutions.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant work experience.
• Knowledge of LTE including VoLTE and RAN networks.
• Knowledge of IP and transport protocols.
• A valid driver’s license.
• Willingness to travel.

Even better if you have one or more of the following:

• A degree.
• Knowledge of data collection tools such as Datapro, Airwave, and Truecall.
• Knowledge of data analysis/post-processing tools such as Irisview and Actix
• Knowledge of propagation and optimization modeling tools such as GeoPlan and DB Planner.
• Knowledge of programming languages such as Python, UNIX and scripting tools.
• Knowledge of mapping software such as MapInfo and Topo.
• Knowledge of Ericsson systems including OSS and 3GPP LTE standards.
• Ability to differentiate and diagnose RAN and CORE related problems.
• Understanding of 4G, 5G, eNB, gNB and troubleshooting KPI’s including RF Bearer Drops, IA’s and handoff failures.
• A high-level understanding of IMS and systems engineering aspects related to RAN and call flow analysis.
• Knowledge with Antenna Systems and the concept of overshooting, power plus Interference Hunting and the use of a Spectrum Analyzer.
• Knowledge of In Building and DAS systems.
• Strong written and verbal skills and the ability to articulate well-written responses to our partners.
• Comfort representing Verizon with the public and private sector clients and Federal Account Managers.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.