Systems Performance Engineer

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Customers expect our networks to perform at a high level all the time. That’s where you come in. You will investigate, evaluate and resolve network and data performance issues to ensure efficient and reliable service for our customers. The work you’ll be doing will directly impact customer satisfaction and help keep us ahead of the competition.

• Evaluating service performance trends and isolating root causes of impacted services.
• Performing VoLTE testing and analyses of relevant key performance indicators.
• Coordinating technical investigations and testing with appropriate regional, area and HQ functions.
• Providing technical analysis, troubleshooting, and training assistance to markets and regions as requested.
• Optimizing 5G, LTE and RAN networks using traditional and innovative means.
• Investigating and resolving customer complaints regarding service.
• Integrating new cell sites, small cells, in-building and DAS systems into existing macro network.

Where you’ll be working…

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for...

You have a good customer service orientation. You like to take ownership of an issue and resolve it successfully. You are able to understand and evaluate a complex problem and present solutions. You work well independently as well as effectively with diverse business teams and vendors to implement solutions.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant work experience.
• Knowledge of 5G, CBRS, LTE including VoLTE and RAN networks.
• Knowledge of IP and transport protocols.
• Willingness to travel up to approximately 25% of the time.
• A valid driver’s license.

Even better if you have one or more of the following:

• A degree in Electrical Engineering.
• Knowledge of at least one data collection tool such as Datapro, PCTEL and TEMS Symphony.
• Knowledge of data analysis/post-processing tools (e.g., Irisview, Windcatcher/Actix/TEMS Discovery).
• Knowledge of propagation and optimization modeling tools (e.g., Atoll, DB Planner).
• Knowledge of programming languages (e.g., C++, Python, Unix, scripting tools).
• Knowledge of mapping software (e.g., MapInfo, ArcGIS, Topo).
• Willingness to work shifts.
• Knowledge of Samsung systems including USM and 3GPP LTE standards.
• Ability to differentiate and diagnose RAN and CORE-related problems.
• Knowledge of inter-modulation, distortion, interference detection, and mitigation techniques.
• Understanding of IMS and systems engineering aspects related to RAN and proficiency in Core level call flow analysis.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.