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Job Details

UnitedHealth Group

Senior Technical Support Specialist


Technical Specialist


Dublin, Leinster, Ireland

Here at Optum, part of United Health Group we'll put you in the driver's seat on vital projects that have strategic importance to
our mission of helping people lead healthier lives. Yes, we share a mission that inspires. We need your organizational talents
and business discipline to help fuel ours. It's the opportunity to do your life's best work.(sm)

The Business Segment Liaison (BSL) holds a key position in assisting with the employee onboarding process and providing general ongoing support to employees. BSLs are granted and have access to various tools to complete a variety of business requests. The successful partnership between Remote Client Operations’ Remote Solutions model and a BSL is dependent on the BSL having the appropriate level of knowledge and understanding of processes.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin office and telecommuting from a home-based office.

Main Duties and Responsibilities:

Asset Management

  • Procure hardware and software for the individuals s/he supports
  • Software license management
  • Hardware management
  • Ensure that all software compliance requirements are being met and kept up-to-date

Asset Placement

  • Complete the basic setup of the machine in the appropriate cubicle/office

Asset Recovery/Disposal

  • Adhere to the IT Asset Management policy and Asset Disposal processes established by UnitedHealth Group IT

Telecom-Related Requests

  • Modifying software on existing desktops, laptops and voice services for users of physical phones and also for personal communicator voice users

Desk Move Process – Large part of this role

  • Inform team and management of appropriate rules regarding moves and lead times required for the move process
  • Assist in all floor moves- transport all IT equipment required to new desk and ensure employee is connected correctly
  • Update all floor plans and liaise with the Capacity Planning individual to ensure seat counts are correct and up to date and all seats are assigned the correct desk number

Communicate with Employees (migration-related)

  • Distribute communications to employees as requested that are directly related to computer migration activities


  • Control, monitor and govern all SharePoint sites
  • Build and monitor all new SharePoint sub sites
  • Assist individuals with all SharePoint issues and queries

Leadership Support:

  • Provide first line trouble shooting and support to both local and visiting leaders
  • Provide support to teams doing Town Halls onsite and occasionally off-site

Other Duties to include:

  • Printers: Monitoring printer toner levels Replenishing paper. Training employees on use of Printer and clearing paper jams. Reporting printer issues that need referring to HP
  • Vendors: Working with External Cabling vendor on UHG projects concerning additional cabling installations/capacity reviews
  • Management and maintenance of all AV equipment - for set ups for all training/presentations and technical support and troubleshooting for all AV equipment for all meetings and town halls
  • Work at home and Desk share implementation, setup and governance
  • Support for the Dublin based BSL team- may include travel

Required qualifications:

  • A Third Level Certification or Diploma in an IT related discipline
  • A minimum of 1 years’ experience in a Customer Service/Support role
  • Intermediate level of proficiency with MS Office applications, specifically Word, PowerPoint, Excel and Microsoft Visio
  • A minimum of 2 years IT experience to include trouble shooting of basic IT equipment/AV equipment and related peripherals
  • Strong relationship management skills – this is a high profile role and the successful candidate must be able to interact professionally with colleagues at every level of the organization
  • A valid driving license as role will entail driving the company van to other sites


  • Demonstrated Health and Safety Training – i.e. Manual Handling/First Aid/Fire Training
  • Demonstrated experience in asset management/tracking/inventory
  • Familiarity with systems used internally at UHG such as Secure, Account Provisioning, PeopleSoft, Concur and HR Direct

Other Information:

  • Travel Requirements: This role may involve travel to sites in Letterkenny approximately 4 times per year. All applicants must have a driving license and be happy to commit to this level of travel.
  • All applicants must currently have the right to work and remain in Ireland

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.